Which are two characteristics of autocratic leadership styles? (Choose two.)
A. It is intended for team members who require close supervision.
B. The leader has minimal involvement.
C. The leader motivates team members through visibility.
D. The leader and team members set goals.
E. The leader makes unilateral decisions.
You are proposing a solution to a group that conflicts with a competing initiative of one of the group members. Which audience type does this group member belong to?
A. sympathetic
B. uninformed
C. critical
D. hostile
What is the benefit of understanding stakeholder interests?
A. Understanding stakeholder interest helps sales people present solutions in the right business or technical language and context.
B. Aligning the message to the audience requires an understanding of stakeholders' audience goals and ensure a good business proposition.
C. Matching business needs to outcomes helps sales people present solutions in the right business or technical language and context.
D. Aligning business goals and technical goals ensure sales people present solutions in the right business or technical language and context.
Which activity occurs in the loyalty phase of the customer relationship lifecycle?
A. Gain credibility with the customer to establish them as an advocate
B. Establish yourself as a trusted advisor.
C. Continue to effectively develop your relationship with the customer.
D. Understand the customer and their critical needs.
Which target audience category typically provides the resources for an effort?
A. secondary audience
B. key decision makers
C. watchdogs
D. project sponsors
E. gatekeepers
You are proposing a solution to a group and a member of the audience is being critical of your proposal. Which tactic is recommended for engaging with this audience type?
A. Acknowledge their concerns and move on.
B. Build a bond with the audience member.
C. Marginalize their concerns to the rest of the group.
D. Defend your proposal with evidence.
Which option is most likely to improve interactions with customers?
A. Understand their communication style.
B. Understand the goals of their team.
C. Learn their personal interests.
D. Know the time available to present the solution.
Which two options are part of customer relationship management? (Choose two.)
A. Developing market research.
B. Moving the customer towards positive decisions about IT investments and initiatives
C. Classifying customer segments.
D. Identifying key stakeholders.
Which description of a Persona is true?
A. can be generic and stored in libraries for later reuse
B. provides rewards and incentives
C. represents a group of people
D. an aggregated view of an individual
You are a Cisco Business Architect working for a customer. What is a valuable point that you can provide to the customer and his account team?
A. provide the IT strategy across departments
B. hands-off approach to customer engagements
C. provide multivendor solutions
D. create competitive advantage
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