Cisco Cisco Certifications 810-440 Questions & Answers

• Question 51:

  Which two resources can be used to determine the characteristics of a customer's persona? (Choose two.)

  A. social media

  B. past employers

  C. human resources

  D. annual reports

  E. industry peers

  Correct Answer: AD

• Question 52:

  Which are two characteristics of laissez-faire leadership styles? (Choose two.)

  A. The leader has minimal involvement.

  B. A trained and qualified team member leads efforts.

  C. The leader provides rewards and incentives.

  D. It involves a high level of communication.

  E. It is intended for team members who require close supervision.

  Correct Answer: AB

• Question 53:

  Which is a critical first step when thinking about how to communicate technical content to a senior business manager?

  A. Identify a person on her staff who can explain details.

  B. Listen to the customer to understand her KPIs.

  C. Plan out your message to explain potential options.

  D. Draft a high level message using language pulled from the top IT vendors.

  Correct Answer: B

• Question 54:

  When asked about IT skills gaps, where does "Speak business language" fall in a list of concerns?

  A. "Speak business language" would be helpful to improve, but not among the most critical gaps.

  B. The ranking varies depending on the industry and whether the business person is new in their job.

  C. "Speak business language" is consistently mentioned as a top concern for IT professionals.

  D. "Speak business language" is a very low priority but moving higher because business people need to learn the terms for technologies like cloud.

  Correct Answer: C

• Question 55:

  Which two communications or interpersonal skills are critical for an Enterprise IT Business Specialist? (Choose two.)

  A. Ability to build relationships

  B. Ability to explain design decisions in multiple languages

  C. Ability to plan and schedule complex data migration

  D. Ability to influence others

  E. Ability to interpret financial statements

  Correct Answer: AD

• Question 56:

  What is a primary benefit of asking questions to stakeholders who do not have strong decision authority over project funding, but who do have relevant experience?

  A. It shows them that you are interested in their opinions.

  B. The more data, the better.

  C. It can find requirements or opportunities that are relevant to future discussions.

  D. It shows the decision makers you are taking the initiative to get input from people that they might not have identified for interviews.

  Correct Answer: C

• Question 57:

  Which is a good technique to demonstrate the value of technology so that stakeholders can understand what is possible?

  A. Developing business scenarios

  B. Performing gap analysis

  C. Defining the as-is or current state of an enterprise process or operation

  D. Comparing technical features of different solutions

  Correct Answer: A

• Question 58:

  Which two factors must you know about stakeholders to identify where they fall in a power grid? (Choose two.)

  A. role in company

  B. purchasing power

  C. degree of interest

  D. size of budget

  E. degree of influence

  Correct Answer: CE

• Question 59:

  Which two are true of closed questions? (Choose two.)

  A. Closed questions are used to retrieve facts.

  B. Respondents can answer closed questions more quickly because they seek a limited amount of detail.

  C. Closed questions are used to retrieve opinions.

  D. Closed questions are used to make decisions based on the data in a report.

  E. Closed questions are excellent for workshops where you need people to come to a consensus about a design decision.

  Correct Answer: AB

• Question 60:

  Which is a benefit of using the power/influence grid to manage stakeholders?

  A. It helps sales professionals to present solutions in the right business or technical language and context.

  B. It aligns the stakeholder audience's goals with a good business proposition.

  C. It helps move stakeholders from their current to their optimal positions.

  D. It ensures that the sales professional identifies the appropriate key performance indicators for outcomes.

  Correct Answer: C