You are a systems engineer and are trying to build credibility and rapport with senior leadership within your customer. Which method is the best way to demonstrate these qualities?
A. Understand the current state of their network infrastructure so that you can advise them how the latest technology developments will be incorporated into a refresh of the infrastructure.
B. Understand what business drivers are impacting their market space.
C. Understand the current state of their network infrastructure so that you can describe a plan to refresh the infrastructure.
D. Provide the customer with the latest technology developments so that they understand how you can help them.
Which factor encompasses the standards and cultural behavior that are important to the business?
A. mission
B. values
C. strategy
D. vision
Which two main things must you know about stakeholders to identify where they fall in a power grid? (Choose two.)
A. role in company
B. degree of influence
C. size of budget
D. purchasing power
E. interest in results
Which question provides the best information to use to define customer success factors?
A. What services do you need?
B. Which Cisco products best fit your goals?
C. What tools are you looking for, to better measure your ROI?
D. What are your business objectives for this project/initiative?
What are two customer goals and objectives driven by their value proposition? (Choose two.)
A. Bring digital value to customers, suppliers, partners (ease of doing business).
B. Reduce the sales force and customer interaction.
C. Transform the customer experience.
D. Reduce Operating Expenses and increase Capital Expenditures.
Which options are three examples of Critical Success Factors? (Choose three.)
A. Increasing manufacturing efficiency at a rate above increases in supplies
B. Attracting and retaining more highly qualified staff versus competitors
C. Providing a holistic perspective to the core business drivers and business outcomes
D. Matching customer retention rate to customer retention objective
E. Selling a greater share of profitable products to our customers
Which two dimensions are used in the stakeholder power grid? (Choose two.)
A. Influence/Authority
B. Power/Influence
C. Interest/Empathy
D. Interest/Support
E. Consensus/Support
Which three audience types represent important stakeholders? (Choose three.)
A. suppliers
B. employees
C. executives
D. influencers
E. gate keeper
F. decision makers
Which two characteristics of customer relationship management are true? (Choose two.)
A. building and maintaining rapport with relevant individuals
B. introducing technology solutions to the customer
C. increasing customer spend on technology hardware and software
D. enticing customer with deep discounts and promotions
E. moving the customer toward positive decisions about investments and initiatives
Which option must you know when you plan to negotiate or reach agreement?
A. underlying Interests of the stakeholders
B. timing for decision on purchases
C. the customer budget
D. Cisco offerings
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