Cisco 810-440 Online Practice Questions and Exam Preparation

Cisco 810-440 Online Questions & Answers

• Question 31:

  Which two functions of the technology specialists in a Cisco Business Architecture engagement are true? (Choose two.)

  A. Own the customer relationship.
  B. Focus on specific technical solutions.
  C. Define business capabilities.
  D. Support the engagement that is led by the business architect.
  E. Identify customer business priorities.
  B. Focus on specific technical solutions.
  D. Support the engagement that is led by the business architect.

• Question 32:

  Which five distinct stages for engaging and managing customer relationships comprise the customer relationship lifecycle?

  A. discover, acquisition, develop, test, loyalty
  B. reach, acquisition, deploy, retention, loyalty
  C. discover, empathy, develop, retention, loyalty
  D. reach, acquisition, develop, retention, loyalty
  D. reach, acquisition, develop, retention, loyalty

• Question 33:

  Which description of a Persona is true?

  A. can be generic and stored in libraries for later reuse
  B. provides rewards and incentives
  C. represents a group of people
  D. an aggregated view of an individual
  D. an aggregated view of an individual

• Question 34:

  Which option is a difference in the set of questions that Cisco's approach to outcomes-based sales uses in helping organizations to move from product to outcome-based sales?

  A. The product approach answers the question of what product is needed, while the outcomes approach answers what capabilities are needed to achieve the solutions.
  B. The product approach answers the question of how progress is displayed and correctly communicated, while the outcomes approach answers what the business objectives services must be included in each solution.
  C. The product approach answers the question of what product is needed, while the outcomes approach answers what the business objectives and desired outcomes are.
  D. The product approach answers the question of what capabilities are needed to deliver product and services, while the outcomes approach gives an answer to what the business rules and capabilities are.
  C. The product approach answers the question of what product is needed, while the outcomes approach answers what the business objectives and desired outcomes are.

• Question 35:

  Which option is a structured way to understand business landscape and context?

  A. business model canvas
  B. business outcomes canvas
  C. business model outcomes
  D. business canvas approach
  A. business model canvas

• Question 36:

  When return on investment is expressed in a business outcomes story, which set of factors should be included?

  A. financial benefits, overall business impact, length of time to realize benefits
  B. cost savings vs. today, speed to market, time to implement
  C. financial benefits, speed to market, competitor revenue displaced
  D. cost savings, length of time to implement, number of Cisco offerings
  A. financial benefits, overall business impact, length of time to realize benefits

• Question 37:

  How does a performance measurement help the customer business?

  A. Provides feedback on progress towards settled goals.
  B. Compliance of certain industries regulations.
  C. Help companies monitor its past state.
  D. To reward and to discipline employees.
  A. Provides feedback on progress towards settled goals.

• Question 38:

  Which two dimensions are used in the stakeholder power grid? (Choose two.)

  A. Influence/Authority
  B. Power/Influence
  C. Interest/Empathy
  D. Interest/Support
  E. Consensus/Support
  B. Power/Influence
  D. Interest/Support

• Question 39:

  Cisco solutions and services are related to every kind of outcomes. What approach is frequently used to achieve business outcomes?

  A. Using Next Generation IT to increase service quality. Also, reducing risk, complexity and costs
  B. Refining, enriching or developing and enabling new business processes, new markets, and customer interactions
  C. Taking advantage of new technology to increase business relevance
  D. Improving agility and ability to create or deploy high quality, differentiated, innovative services for end users
  B. Refining, enriching or developing and enabling new business processes, new markets, and customer interactions

• Question 40:

  Which two descriptions of the customer journey are true? (Choose two.)

  A. The customer journey has eight phases to deliver business outcomes.
  B. It spans the spectrum from business vision to value realization.
  C. It is a business-centric view of the customer business.
  D. It is an IT-centric view of their business needs.
  E. It starts with the customer's technology vision.
  B. It spans the spectrum from business vision to value realization.
  C. It is a business-centric view of the customer business.