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78950X Real Exam Questions

Avaya Contact Center Select Implementation and Maintenance

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Question 1 Multiple choice

A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

Which two configuration tasks are needed to make sure calls from the new number are routed to the
proper agents? (Choose two.)

Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

  1. A

    A new short code needs to be set up in the ACCS.

  2. B

    A corresponding CDN needs to be set up

  3. C

    A new SIP extension needs to be added to the IP Office.

  4. D

    A short code needs to be added on the IP Office.

Show answer and explanation

Correct answers: A, C

Question 2 Multiple choice

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

  1. A

    You can schedule multiple applications for backup in a single scheduling task.

  2. B

    The backup folder contains backup files for each application you select.

  3. C

    You can schedule on a frequency of a specific date.

  4. D

    Regularly occurring backups create a new backup folder for the previous backup.

  5. E

    You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

Show answer and explanation

Correct answers: B, C, E

Question 3 Single choice

Which deployment option includes a Microsoft Windows Server Standard Edition product license key?

  1. A

    PVI Deployment

  2. B

    Hardware Appliance Deployment

  3. C

    DVD Deployment

  4. D

    Software Appliance Deployment

Show answer and explanation

Correct answer: C

Question 4 Single choice

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

  1. A

    Retrieving email messages from the corporate email server

  2. B

    Saving email attachments to the appropriate folder

  3. C

    Applying the rules engine to determine what skillset to queue the contact to

  4. D

    Logging into the corporate email server and sending the auto-reply

Show answer and explanation

Correct answer: C

Question 5 Single choice

From the Avaya Contact Center Select (ACCS) Dashboard, which selection is made to view the status of the IP Office connection?

  1. A

    Contact Center Server Configuration, SIP, Network Settings

  2. B

    System Control and Monitor Utility

  3. C

    Contact Center Multimedia

  4. D

    SIP Gateway Monitor SGM client

Show answer and explanation

Correct answer: A

Question 6 Multiple choice

What are three of the requirements to generate a Certificate Signing Request (CSR) for IP Office server to communicate with Avaya Contact Center Select (ACCS)? (Choose three.)

  1. A

    The signed certificate needs in .pern format then imported into IP Office.

  2. B

    The signed certificate needs to be renamed to .crt and converted to pl2 format then imported into IP
    Office.

  3. C

    Use CA server Public or Private to generate the signed certificate.

  4. D

    Use an OpenSSL server to generate the CSR and a private key from the Openssl.cnf.

  5. E

    CA server used to generate the signed certificate must be an SMGR based Private CA.

Show answer and explanation

Correct answers: C, D, E

Question 7 Multiple choice

Which two parameters does the Avaya Aura Media Server (AAMS) default locale setting control? (Choose two.)

  1. A

    The locale of ringback that can be played by Avaya Contact Center Select (ACCS) scripts

  2. B

    The language for the User Interface

  3. C

    The locale used for default prompts and announcements

  4. D

    The keyboard requirements

Show answer and explanation

Correct answers: B, C

Question 8 Multiple choice

Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

  1. A

    It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,

  2. B

    ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

  3. C

    The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

  4. D

    WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

  5. E

    The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

Show answer and explanation

Correct answers: A, C, D

Question 9 Single choice

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

Which CCMM tool provides this functionality?

  1. A

    The Multimedia Contact Manager

  2. B

    The CCMA

  3. C

    The E-mail Manager

  4. D

    The outbound campaign Management Tool

Show answer and explanation

Correct answer: B

Question 10 Single choice

Which statement about the Avaya SIP Sleuth is true?

  1. A

    It is a pre-installed application found under Contact Center Common Utilities.

  2. B

    It is a separate downloadable application that runs on a local workstation PC.

  3. C

    It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

  4. D

    It must be downloaded and run from the AMS element manager.

Show answer and explanation

Correct answer: D