Avaya 78950X Online Practice Questions and Exam Preparation

Avaya 78950X Online Questions & Answers

• Question 1:

  Refer to the exhibit.

  

  How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

  B. 100
  C. 250
  D. 500
  B. 100

• Question 2:

  Which statement is true about the Avaya GREP tool?

  A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
  B. It should only be used on an active system to capture real-time events.
  C. It is only used to report on SIP related messages during low traffic periods.
  D. It is only used during the installation phase and should not be used on an active server.
  B. It should only be used on an active system to capture real-time events.

• Question 3:

  Which three certificates are needed by the Avaya Contact Center Select (ACCS) server for TLS transport for the Voice proxy and CTI link? (Choose three.)

  A. A signed certificate in .crt format
  B. A CA root from IP Office server
  C. A signed certificate in .p12 format
  D. A signed certificate in .pl2 format
  E. A CA root certificate from Private or Public CA
  B. A CA root from IP Office server
  C. A signed certificate in .p12 format
  E. A CA root certificate from Private or Public CA

• Question 4:

  Which two licenses will an agent need when servicing the Customer_Service voice skillset, the EM_Customer_Service skillset, and the WC_Customer_Service skillset? (Choose two.)

  A. One multiplicity license
  B. One mobile agent license
  C. One voice license
  D. One multimedia license
  A. One multiplicity license
  C. One voice license

• Question 5:

  Which statement about the function of the Access Class In Access and Partition Management Is true?

  A. The Access Class will prevent a user from modifying skillset properties.
  B. An Access Class will limit the Launchpad links a user may access.
  C. The Access Class will be used to limit the user to report on specific contact center agents.
  D. Access Classes will be used to limit a user to specific report groups.
  D. Access Classes will be used to limit a user to specific report groups.

• Question 6:

  Which two are requirements for the SIP Extension on the IP Office system? (Choose two.)

  A. "Call Waiting On" must be enabled to allow the system to handle more than one call at a time.
  B. The SIP extension type must be H.323.
  C. The SIP extension must be In the same number range as the agent telephone numbers.
  D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).
  C. The SIP extension must be In the same number range as the agent telephone numbers.
  D. A single SIP extension is required for integration between IP Office and Avaya Contact Center Select (ACCS).

• Question 7:

  Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

  What is causing this problem?

  A. No agents are logged into any ACCS skillsets.
  B. The control directory number is not acquired.
  C. The master script is not activated.
  D. The IP Office Short Code is not configured under the IP Office Server node.
  A. No agents are logged into any ACCS skillsets.

• Question 8:

  Refer to the exhibit.

  

  The SIP Gateway Manager Management Client is fluctuating between red and green. From the information in the exhibit, what is the root cause of this problem?

  A. Third party telephone control has been lost.
  B. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.
  C. No application flows or scripts have been properly activated.
  D. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.
  A. Third party telephone control has been lost.

• Question 9:

  Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

  A. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
  B. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.
  C. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
  D. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.
  E. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp
  A. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,
  C. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.
  D. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

• Question 10:

  A user's access to prompt management controls through the Launchpad is controlled through which three controls? (Choose three.)

  A. Partitions
  B. Element Manager login
  C. Access class
  D. Basic Launchpad rights
  E. Windows group security
  A. Partitions
  C. Access class
  D. Basic Launchpad rights