Avaya ACSS - 7895 78950X Questions & Answers

• Question 51:

  Where are the media files that provide music and recorded announcements to contact center applications stored?

  A. The Avaya Contact Center Select (ACCS) contact center system

  B. The IP Office voice mail system

  C. The Avaya Aura Media Server (AAMS) dedicated for Avaya Contact Center Select (ACCS)

  D. The Avaya Aura Media Server (AAMS) from Communication Manager (CM)

  Correct Answer: A

• Question 52:

  To allow the Agent Desktop to login and authenticate each agent or supervisor/agent, which two accounts does the Avaya Contact Center Select (ACCS) solution support? (Choose two.)

  A. SIP user account

  B. IP Office user account

  C. Active Directory Domain account

  D. Windows user account

  Correct Answer: CD

• Question 53:

  Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.

  What is causing this problem?

  A. No agents are logged into any ACCS skillsets.

  B. The control directory number is not acquired.

  C. The master script is not activated.

  D. The IP Office Short Code is not configured under the IP Office Server node.

  Correct Answer: A

• Question 54:

  Which two types of pegging thresholds will Impact both real-time displays and historical reports? (Choose two.)

  A. Service Factor

  B. Short call

  C. Service Level

  D. Display

  Correct Answer: BD

• Question 55:

  Before a skillset threshold class will apply to a skillset, which action must be taken?

  A. The skillset threshold class must be created and assigned to the skillset in configuration.

  B. The skillset threshold class must be created and applied to the agents servicing the skillset.

  C. The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.

  D. The skillset threshold class must be created and assigned to the skillset in Real-Time displays.

  Correct Answer: A

• Question 56:

  Refer to the exhibit.

  

  How many email agents are licensed on this Avaya Contact Center Select (ACCS) system?

  A. 0

  B. 100

  C. 250

  D. 500

  Correct Answer: B

• Question 57:

  Which three statements about Avaya Contact Center Select (ACCS) Software Appliance deployment are true? (Choose three.)

  A. It consists of Avaya Aura Media Server OVA and Avaya WebLM OVA,

  B. ACCS Release 7.1 software is available as an Open Virtual Appliance (OVA) file.

  C. The ACCS software appliance is supported only on ESXI 6,7 virtualization environments.

  D. WebLM OVA must deployed with the Disk Format - Thick Provision Lazy Zeroed.

  E. The WebLM server Host ID is obtained from https;//weblm IP address:52233/WebLM/index.jsp

  Correct Answer: ACD

• Question 58:

  Which type of application variables are used to reference the sample prompts?

  A. RAN type variables

  B. STRING type variables

  C. MUSIC type variables

  D. LANGUAGE type variables

  Correct Answer: B

• Question 59:

  Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

  A. IP Office

  B. Licensing

  C. Multimedia

  D. Security Settings

  Correct Answer: A

• Question 60:

  Information in the Avaya Contact Center Select (ACCS) historical database Is summarized into interval, daily, weekly, and monthly summaries.

  If the current time is 8:05 AM, when could the first interval report be created that would include current activity?

  A. Any time after 8:05 AM

  B. After midnight

  C. After 8:15 AM

  D. After 9:00 AM

  Correct Answer: D