Avaya ACSS - 7895 78950X Questions & Answers

• Question 31:

  Which statement about the Avaya SIP Sleuth is true?

  A. It is a pre-installed application found under Contact Center Common Utilities.

  B. It is a separate downloadable application that runs on a local workstation PC.

  C. It is a pre-installed application but must be activated in the registry of the Avaya Contact Center Select (ACCS).

  D. It must be downloaded and run from the AMS element manager.

  Correct Answer: D

• Question 32:

  When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

  A. You can schedule multiple applications for backup in a single scheduling task.

  B. The backup folder contains backup files for each application you select.

  C. You can schedule on a frequency of a specific date.

  D. Regularly occurring backups create a new backup folder for the previous backup.

  E. You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.

  Correct Answer: BCE

• Question 33:

  A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.

  Which CCMM tool provides this functionality?

  A. The Multimedia Contact Manager

  B. The CCMA

  C. The E-mail Manager

  D. The outbound campaign Management Tool

  Correct Answer: B

• Question 34:

  Which statement is true about the Avaya GREP tool?

  A. It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).

  B. It should only be used on an active system to capture real-time events.

  C. It is only used to report on SIP related messages during low traffic periods.

  D. It is only used during the installation phase and should not be used on an active server.

  Correct Answer: B

• Question 35:

  A customer has an existing operational Avaya Contact Center Select (ACCS) solution, and has added a new number for inquiries about a special credit loan offer. The customer wants calls to be answered by agents assigned the existing NewAccounts skillset.

  Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

  Which two configuration tasks are needed to make sure calls from the new number are routed to the proper agents? (Choose two.)

  A. A new short code needs to be set up in the ACCS.

  B. A corresponding CDN needs to be set up

  C. A new SIP extension needs to be added to the IP Office.

  D. A short code needs to be added on the IP Office.

  Correct Answer: AC

• Question 36:

  A controlled directory number Is responsible for which basic Avaya Contact Center Select (ACCS) process?

  A. Connecting voice contacts to the ACCS contact router

  B. Directing email and web communication contacts to the contact router

  C. Synching agents with extensions on IP Office in ACCS

  D. Processing voice and music recordings for flow and scripts

  Correct Answer: D

• Question 37:

  Refer to the exhibit.

  

  The SIP Gateway Manager Management Client is fluctuating between red and green. From the information in the exhibit, what is the root cause of this problem?

  A. Third party telephone control has been lost.

  B. Control directory numbers on Avaya Contact Center Select (ACCS) are not acquired.

  C. No application flows or scripts have been properly activated.

  D. The Avaya Contact Center Select (ACCS) SIP extension has not been properly configured.

  Correct Answer: A

• Question 38:

  Which two statements about Thick Provisioning are true? (Choose two.)

  A. It prevents over allocation of hard disk resources.

  B. It improves hard disk performance.

  C. It allows the Software Appliance image to be deployed faster.

  D. It requires less disk space overall than Thin Provisioning.

  Correct Answer: AD

• Question 39:

  When creating custom announcements for application flows and scripts, in which format should they be created?

  A. VBK files

  B. WAV files

  C. MP4 files

  D. MP3 files

  Correct Answer: D

• Question 40:

  The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com. When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

  A. Verify SIP trunks are available for the ACCS integration.

  B. Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.

  C. Administer the ACCS system SIP Domain to match the IP Office.

  D. Change the IP Office SIP Domain to match the ACCS system.

  Correct Answer: BD