Avaya ACSS - 7895 78950X Questions & Answers

• Question 21:

  In the Avaya Contact Center Select (ACCS) System Control and Monitor Utility, a gray padlock next to a service may indicate which two conditions? (Choose two.)

  A. The service was disabled because it is not being used.

  B. The service is not licensed.

  C. The patches for that service are out of date.

  D. The service is in the process of shutting down.

  Correct Answer: BC

• Question 22:

  Which three skillset configuration data sets are parts of the sample data provisioned with Avaya Contact Center Select (ACCS)? (Choose three.)

  A. OB_Skill1

  B. Email_Skill1

  C. Skill2

  D. VM_Skill1

  E. Outbound_Skill1

  Correct Answer: ACD

• Question 23:

  For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

  A. It is not required for a VMware deployment.

  B. It is included in the Avaya Contact Center Select Software Appliance

  C. It is downloaded from PLDS.

  D. It is supplied by the customer.

  Correct Answer: D

• Question 24:

  For which operation is the Outbound Mail Handler component of the Email Manager responsible?

  A. Retrieving email messages from the corporate email server

  B. Saving email attachments to the appropriate folder

  C. Applying the rules engine to determine what skillset to queue the contact to

  D. Logging into the corporate email server and sending the auto-reply

  Correct Answer: C

• Question 25:

  Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

  A. CCT

  B. CCMS

  C. CCMM

  D. CCMA

  Correct Answer: C

• Question 26:

  Refer to the exhibit.

  

  The SIP Gateway Manager Management Client is showing CTT Proxy is DISCONNECTED. From the information in the exhibit, what is the root cause of this problem?

  A. The TAPI/DevLink3 is not checked in Security Settings.

  B. The service password in IP Office does not match in ACCS.

  C. The system password does not match between IP Office and WebLM.

  D. The SIP Ext allocated for Avaya Contact Center Select (ACCS) has the Login code incorrectly set.

  Correct Answer: A

• Question 27:

  How can a reset assignment be identified?

  A. The reset assignment may be named by the user to distinguish it from the original.

  B. The name will appear in the reset folder.

  C. The name will have two underscores behind the original assignment name.

  D. The name will have a .res extension.

  Correct Answer: B

• Question 28:

  What happens after an agent enters an After Call Work Item activity code while on a skillset call?

  A. The skillset call is released and the agent goes Into After Call Work state.

  B. The agent goes into a Walk Away state.

  C. When the agent releases the skillset call, they are automatically placed in an After Call Work state.

  D. After releasing the call, the agent must go Ready before entering the After Call Work state.

  Correct Answer: C

• Question 29:

  The information used to populate Real Time Displays may be transmitted by using which two modes?

  (Choose two.)

  A. Broadcast

  B. Unicast

  C. Anycast

  D. Multicast

  Correct Answer: B

• Question 30:

  Which Contact Center component was previously using a combination of Active Directory - Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

  A. CCMA

  B. CCMS

  C. CCMM

  D. CCT

  Correct Answer: D