Avaya ACSS - 7895 78950X Questions & Answers

• Question 41:

  Avaya Contact Center Select (ACCS) uses the TAPI-D Interface to monitor and control the agent endpoint in the IP Office platform. The ACCS solution needs to provide a secure password to use the TAPI-D link.

  Which password is required?

  A. ACCS Administrator password

  B. IP Office System password

  C. CCMA Login ID password

  D. Agent Login ID password

  Correct Answer: C

• Question 42:

  Which type of activity code requires skillsets to be assigned?

  A. Post Call Processing Reason code

  B. Not Ready Reason code

  C. Activity code

  D. Walk Away Reason code

  Correct Answer: C

• Question 43:

  Refer to the exhibit.

  

  What does the Mailbox status relate to?

  A. The connection with the recipient mailbox is established.

  B. The connection with the web communication server is established.

  C. The connection with the multimedia system is established.

  D. The connection with the multimedia database is established.

  Correct Answer: A

• Question 44:

  Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

  A. Window Event Viewer

  B. ACCS SGM Management Client

  C. IP Office System Monitor Tool

  D. IP Office Web Manager

  E. IP Office System Status Application

  Correct Answer: ACD

• Question 45:

  How many Multimedia users are fully configured within the sample users on Avaya Contact Center Select (ACCS)?

  A. 1

  B. 10

  C. 25

  D. 100

  Correct Answer: C

• Question 46:

  Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

  A. Skillsets are only used for reporting purposes.

  B. A skillset is a group of activity codes used for reporting purposes.

  C. A skillset is group of agents whose skills are similar.

  D. Skillsets are referenced in both application flows and scripts.

  Correct Answer: BD

• Question 47:

  Which two statements about Campus Business Continuity are true? (Choose two.)

  A. The active and standby Avaya Contact Center Select (ACCS) servers are in different network subnets and/or campus locations.

  B. The active and standby servers must be in the same location and network subnet using static IP addresses.

  C. To support Business Continuity resiliency, the Avaya Contact Center Select (ACCS) agents must each have an associated Windows domain user account in the same Windows domain as the active and standby servers.

  D. The active and standby Avaya Contact Center Select (ACCS) must be visualized on the same VMware host servers.

  Correct Answer: D

• Question 48:

  Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

  A. ACCS and IP Office resides on a single VMware host server

  B. Avaya Contact Center Select hardware appliance

  C. IP Office 500V2 voice platform

  D. Avaya Contact Center Select software appliance

  E. Avaya Contact Center Select DVD

  Correct Answer: ACD

• Question 49:

  Which statement about the function of the Access Class In Access and Partition Management Is true?

  A. The Access Class will prevent a user from modifying skillset properties.

  B. An Access Class will limit the Launchpad links a user may access.

  C. The Access Class will be used to limit the user to report on specific contact center agents.

  D. Access Classes will be used to limit a user to specific report groups.

  Correct Answer: D

• Question 50:

  What is the function of the Data Synchronization process?

  A. It is used by IP Office to pull agent data from the Avaya Contact Center Select (ACCS) system.

  B. t is used by IP Office to push agent data to the Avaya Contact Center Select (ACCS) system.

  C. It is used by the Avaya Contact Center Select (ACCS) system to push agent data to the IP Office.

  D. It Is used by the Avaya Contact Center Select (ACCS) system to pull agent data from the IP Office.

  Correct Answer: D