Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 71:

  In a multi-site BSR configuration, with 2 remote location site BSR Application form?

  A. 1 status poll VDN and 1 interflow VDN
  B. 1 status poll VDN and 2 interflow VDN
  C. 2 status poll VDN and 2 Interflow VDN
  D. 3 Status poll VDN and 2 Interflow VDN
  A. 1 status poll VDN and 1 interflow VDN

• Question 72:

  A customer reports that they have an active alarm. The alarm is from the Media Director and reads "Device Monitor Failure". What should you advise the customer to do?

  A. Check the License Director configuration and ensure the service is running
  B. Restart and Stop the Media Director to resolve the error
  C. Check the Media Director configuration and Avaya Aura?Communication Manager
  D. Check the device exists in Communication Manager and that it is added in the AES Security database
  D. Check the device exists in Communication Manager and that it is added in the AES Security database

• Question 73:

  Which three statements about LAI requirements are true? (Choose three.)

  A. Intelligently route calls among the call centers to achieve a better ACD load balance.
  B. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.
  C. The routing of an incoming call to an external switch must be answered at the originating switch.
  D. Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.
  E. It Is able to use the adjust-by vector command to better manage EWT.
  A. Intelligently route calls among the call centers to achieve a better ACD load balance.
  B. The receiving switch is able to accept or deny interflowed calls sent by the sending switch.
  D. Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.

• Question 74:

  Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

  A. Interflow, Outflow, and 1st Available
  B. Primary, Status poll, and Outflow
  C. Status poll, Interflow, and 1st available
  D. Primary, Status poll, and Interflow
  D. Primary, Status poll, and Interflow

• Question 75:

  A call enters the system on Primary VDN 6023 that triggers vector 101, and Allow VDN Override Is set to yes on VDN 6023. After receiving the reply-best results from Status Poll vector on VDN 6024, the call Interflow to Interflow VDN 0O2T> with vector 102, and Allow VDN Override Is set to no. Which VDN would be used for BSR Available Agent Strategy?

  A. VDN 6026
  B. VDN 6025
  C. VDN 6024
  D. VDN 6023
  D. VDN 6023

• Question 76:

  A call center supervisor is trying to initiate an emergency condition by using FAC. After required FAC, a busy signal is returned. Which three reasons are causing this problem? (Choose three.)

  A. The variable associated with emergency is not defined.
  B. The COS-group of the telephone set Console Permission disabled.
  C. The COS group of the telephone set has Priority Calling disabled.
  D. The FAC Vector Variable (VVl-9) Is not defined.
  E. The VDN variable Vl-9 Is not set.
  A. The variable associated with emergency is not defined.
  C. The COS group of the telephone set has Priority Calling disabled.
  E. The VDN variable Vl-9 Is not set.

• Question 77:

  Refer to the exhibit.

  

  You configured vectors in your New York and Denver locations to use Look Ahead Interflow. You want your New York location to interflow to your Denver location if the Denver split has less than 10 calls in queue. After setting vectors in the exhibit you find that calls are interflowing to Denver.

  What would cause calls to interflow to Denver?

  A. The wait-time command in step 3 in Denver is considered a call acceptance command and allowing calls to interflow
  B. The wait-time command in step 1 in Denver is considered a call acceptance command and calls to interflow
  C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver
  D. Step 8 in Denver should be a busy command
  C. The route-to number command in step 6 in New York is allowing calls to interflow to Denver

• Question 78:

  A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the option for Spanish which routes the call to VDN 3010, which has Allow VDN Override set to yes. There are no Spanish agents available, so the call is routed VON 3030. When the caller reaches VDN 3030, what is the active VDN?

  A. 3005
  B. 3030
  C. 3010
  D. 3020
  A. 3005

• Question 79:

  Which vector object can replace the Time of day (TOD) global Vector Variable?

  A. Vector Routing Table
  B. Business Schedule Table
  C. Service Hours Table
  D. Policy Routing Table
  C. Service Hours Table

• Question 80:

  In which document can the events table be found?

  A. Troubleshooting Avaya Aura Call Center Elite
  B. Programming Call Vectoring Features in Avaya Aura Call Center Elite
  C. Administrator Guide tor Avaya Communication Manager
  D. Feature Description and Implementation for Avaya Communication Manager
  C. Administrator Guide tor Avaya Communication Manager