Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 11:

  What are the three key differences between Enhanced look Ahead Interflow(FLAI) and traditional LAI? (Choose three.)

  A. The ELAI uses the interflow-qpos vector command.
  B. The Call Center calls must be queued to first in LLAI.
  C. The ELAI uses route-to number ~r 13035485103.
  D. The ELAI Is near first-in-first-out routing.
  E. The value of the Interflow-qpos can be set as
  C. The ELAI uses route-to number ~r 13035485103.
  D. The ELAI Is near first-in-first-out routing.
  E. The value of the Interflow-qpos can be set as

• Question 12:

  A customer wants to reduce costs in their contact center. They choose to employ Network Call Redirection (NCR) to eliminate as much private network cost as possible. The call center is using Best Services Routing (BSR) to distribute calls to multiple centers. Which command in the vector would invoke NCR using BSR?

  A. route-to number 112920414
  B. route-t number 11292414
  C. reply-best
  D. queue-to best
  B. route-t number 11292414

• Question 13:

  A customer reports that they received the message `Tserver Link Up'. What should you advise them to do?

  A. Connect the Tserver to establish the link between the Tserver and the Communication Manager
  B. Check that the Tserver details are correct and AES Server is running
  C. Check the License Director configuration and ensure that the service is running
  D. Nothing. This is just a message indicating the specified link is established
  B. Check that the Tserver details are correct and AES Server is running

• Question 14:

  What property of the SET command makes the command unique when dealing with variables?

  A. The SET command allows variables to be manipulated using arithmetic and string operators
  B. The SET command allows you to place calls in a particular queue
  C. The SET command allows a group of variables to follow a specific pattern
  D. The SET command reassigns variables to new values during the process of a vector
  A. The SET command allows variables to be manipulated using arithmetic and string operators

• Question 15:

  What are the three consideration requirements for the deployment of Network Call Deflection? (Choose

  A. The second leg of the call is set up by the redirecting Communication Manager.
  B. Network Call Deflection is only available In Europe and must be compliant with ETSI Supplementary Service Network Call Deflection.
  C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
  D. NCD by the PSTN can occur only if the incoming call to the Avaya Aura Communication Manager is not answered.
  E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.
  A. The second leg of the call is set up by the redirecting Communication Manager.
  C. Announcement, collect digits, converse-on, wait for hearing music, wait for the hearing announcement, ringback, or silence cannot be used for NCD.
  E. A route-to number r 13035485103 must be used in vector step processing and Net Redir=y in the BSR Application plan.

• Question 16:

  Which two vector variable types are strictly global in scope? (Choose two.)

  A. stepcnt
  B. dow
  C. value
  D. ani
  E. collect
  C. value
  E. collect

• Question 17:

  To activate and use Best Services Routing (BSR) Available Agent Adjustment, which two must be configured In the Avaya AuraCM Elite Call Center? (Choose two.)

  A. The BSR Application ID must be set in the VDN form.
  B. Set the Available Agent Adjustments tor BSR to y in the System Parameters Feature form.
  C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
  D. Percent Allocation in the Business Advocate feature must be enabled.
  C. The Available Agent Adjustments for BSR must be set to YES on System-Parameters Customer Options.
  D. Percent Allocation in the Business Advocate feature must be enabled.

• Question 18:

  While configuring a vector using the Best Services Routing (BSR) feature, the Installer was not able to use the consider location command. What is causing this problem?

  A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.
  B. The location number is not defined In the BSR application form.
  C. The ASAI routing is not enabled-
  D. Preference Handling Distribution (FAS-PHD) was not enabled on the System-Parameters Customer-Options form.
  A. Expert Agent Selection (EAS) was not enabled on the Feature Related System Parameters form.

• Question 19:

  A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels. Which TTrace tool will accomplish this?

  A. TTrace Log2Zip
  B. TTrace Configuration
  C. TTrace Server
  D. TTrace Console
  C. TTrace Server

• Question 20:

  In administering multi-site Best Services Routing (BSR), what are the two configuration that are associated VDN configuration (Choose two.)

  A. UUI Treatment
  B. Supplementary Service Protocol
  C. BSR Available Agent strategy
  D. BSR Application
  A. UUI Treatment
  C. BSR Available Agent strategy