Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 41:

  Which of the following provides centralized control and visibility at every level of the deployment of Avaya Aura Call Center Elite Multichannel in a virtual environment?

  A. Vmware
  B. vCenter
  C. Elite Multichannel
  D. vSphere
  B. vCenter

• Question 42:

  Refer to the exhibit.

  

  What are three reasons for turning on "Net Redir" = y? (Choose three.)

  A. Network Call Deflection does not use ISDN messaging.
  B. It supports route-to number ~rl23658888.
  C. It increases trunk usage and costs.
  D. It supports Network Call Transfer.
  E. It decreases trunk usage and costs.
  A. Network Call Deflection does not use ISDN messaging.
  D. It supports Network Call Transfer.
  E. It decreases trunk usage and costs.

• Question 43:

  What is the process for routing calls to one or more networked locations that appear as single center called?

  A. Virtual Site Routing
  B. Multiple Routing
  C. Best Service Routing
  D. Interflow Routing
  D. Interflow Routing

• Question 44:

  A customer wants to archive their log files using the Ttrace Log2Zip application Which setting can they choose to archive their files?

  A. The type of log file and the name
  B. The period of time, the name, and the files to be archived
  C. The size of the log file and which files to archive
  D. The number of lines in the log and the commands
  B. The period of time, the name, and the files to be archived

• Question 45:

  A customer wants to configure their call center for emergencies. What action would you advise the call center supervisor to use to configure an alternate call path in case of a disaster?

  A. Set a value variable and change the value assigned using a feature access code
  B. Set a trunk group and change the trunk number using a variable
  C. Set a vector directory number with a collect-type variable
  D. Set a feature access code that detects a power outage and reroutes calls automatically
  D. Set a feature access code that detects a power outage and reroutes calls automatically

• Question 46:

  A customer uses multi site Best Service Routing (BSR) and IP trunks to handle callers in the most efficient manner. To conserve bandwidth they would like announcements to be sourced at the local, regardless of which site is deemed "best". Which licensed feature must be activated to accomplish this?

  A. BSR Usage Allocation Enhancements
  B. ISDN/SIP Network Call Redirection
  C. VDN Return Destination
  D. BSR Local Treatment for IP and ISDN
  D. BSR Local Treatment for IP and ISDN

• Question 47:

  If your software is not working, what is the best practice to determine how to fix the concern?

  A. Do a root cause analysis and gather information to solve the problem to prevent future Issues.
  B. Use the nine disciplines associated with troubleshooting to identify and describe the problem.
  C. The ability to get the software running immediately will solve all business needs.
  D. Monitor logs and alerts for Information for a few months to determine the problem.
  A. Do a root cause analysis and gather information to solve the problem to prevent future Issues.

• Question 48:

  A customer has SLM In their contact center deployed, but would now like to add the Business Advocate feature to Increase staffing automation, so that the supervisor can spend more time coaching their agents. Which statement Is true?

  A. Business Advocate can exist with FAS enabled.
  B. SLM can exist without EAS enabled.
  C. The Business Advocate feature and SI M cannot co-exist on the same system.
  D. The Business Advocate feature con run on the same system that has SLM configured.
  C. The Business Advocate feature and SI M cannot co-exist on the same system.

• Question 49:

  A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions. Which object should the customer check to evaluate the system performance?

  A. System files
  B. Trace files
  C. Log files
  D. Traffic reports
  C. Log files

• Question 50:

  When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?

  A. Application Enablement Services, Call Center Elite Multichannel, SQL database
  B. Avaya WebLM, Communication Manager, SQL database
  C. Call Center Elite Multichannel, Avaya WebLM, SQL database
  D. SQL database, Communication Manager, Avaya WebLM
  C. Call Center Elite Multichannel, Avaya WebLM, SQL database