Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 31:

  Which two commands will assess the behavior of a command that is used to route calls? (Choose two.)

  A. list trace VDN
  B. list trace vector
  C. display events
  D. list trace station
  B. list trace vector
  D. list trace station

• Question 32:

  A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site. Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

  A. Network Call Redirection
  B. Look-ahead Interflow
  C. Virtual Outflow
  D. Enhanced Look-ahead Interflow
  B. Look-ahead Interflow
  D. Enhanced Look-ahead Interflow

• Question 33:

  Which two components installed on the same PC does the TTrace tool require? (Choose two.)

  A. TTrace Server
  B. TTrace Console
  C. TTrace Config
  D. TTrace Log2Zip
  A. TTrace Server
  C. TTrace Config

• Question 34:

  Refer to the exhibit.

  

  Given existing variable values on the vector step in the exhibit, what will be the resulting value of Variable "A"?

  A. 876549432
  B. 3876
  C. 9432
  D. 87654
  A. 876549432

• Question 35:

  In a multi-site Best Services Routing (BSR) configuration remote locations during an agent surplus condition?

  A. On the System-parameter customer option form
  B. On the hunt group form
  C. On the BSR Application form
  D. On the Signaling group for BSR application
  B. On the hunt group form

• Question 36:

  Installing WebLM requires that steps should be performed in a particular order. Which order should you use to install and configure WebLM on your Call Center Elite Multichannel Server?

  A. It does not matter what order you install the applications in, as long as WebLM is at the end
  B. Install Java, set JAVA_HOME environment variable, install Tomcat, and set the PATH environment variable
  C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables
  D. Install Tomcat, install Java, install WebLM, and then configure the PATH, JAVA_HOME environment variables
  C. Install WebLM, install Tomcat, set JAVA_HOME and PATH environment variables

• Question 37:

  A customer wants to use the TTrace application on their desktop to monitor remote servers. Is this possible?

  A. Yes, the customer can use the TTrace Server, the configuration should be installed on the server and the TTrace console on the client desktop
  B. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop
  C. No, the customer must use the TTrace application from another server
  D. No, the customer must use the TTrace application on the server where it is running
  B. Yes, the customer can use their desktop to monitor the call center server after they install the TTrace tool on their desktop

• Question 38:

  What would trigger a vector event error?

  A. When vector processing reaches the maximum 1000 steps allowed
  B. When vector processing reaches the- maximum 100 steps allowed
  C. Misdirected calls
  D. Call Denial
  C. Misdirected calls

• Question 39:

  A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city. Which type of installation should you use when installing a remote Call Center Elite instance?

  A. Use quick installation of all components
  B. Use manual installation of all components
  C. Use manual installation of a few components
  D. It does not matter which installation method you choose
  C. Use manual installation of a few components

• Question 40:

  Given the following conditions: In the lousiness Advocate configuration During call surplus conditions If calls are waiting when an agent becomes available The agent's selection method is Percent Allocation How will the Communication Manager Interpret the highest priority call?

  A. As the highest skill level and the highest ratio of CWT/SO or PWT/SO
  B. As the highest skill level and the longest CW1 or PWI
  C. As the longest CWT or PWI
  D. As the oldest call waiting that best maintains the administered target allocations for all skills
  A. As the highest skill level and the highest ratio of CWT/SO or PWT/SO