Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 1:

  What are two call vectoring command failures for "adjunct routing"? (Choose two.)

  A. The VDN's COR does not permit routing to the adjuncts applied destination.
  B. The specified agent Is not logged into the specified split tor a direct agent call.
  C. The VDN's COS-group does not have Console Permission set to y.
  D. The CTI link can be any Identifier.
  A. The VDN's COR does not permit routing to the adjuncts applied destination.
  B. The specified agent Is not logged into the specified split tor a direct agent call.

• Question 2:

  Refer to the exhibit.

  

  Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

  A. The call will be routes to 2048
  B. The call will queue to skill 1
  C. The call will be disconnected
  D. The call will be routed to 2049
  C. The call will be disconnected

• Question 3:

  In a multi-site Best Services Routing (BSK) configuration, what is the purpose of the Status Poll vector?

  A. The vector is activated when the given remote server is the best available.
  B. The vector contacts the specified remote servers, and collects information from that remote server.
  C. The vector compares skills at its location and replies to the origin server with information on the best of these skills and estimated wait times (EWT).
  D. The vector queues the call to the resource that is likely to provide the best service.
  B. The vector contacts the specified remote servers, and collects information from that remote server.

• Question 4:

  A customer with multiple locations wants to effectively balance the call load among agents at the various sites. Which call center feature can provide this capability?

  A. Business Advocate (BA)
  B. Best Service Routing (BSR)
  C. Network Call Redirection (NCR)
  D. Least Occupied Agent (LOA)
  B. Best Service Routing (BSR)

• Question 5:

  When a customer generates a TTrace log file there are specified components in each line item of the log file. Which data do these components include?

  A. The log file includes the date, the time, the name of the processes, the system where the process is running, and the process ID
  B. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the agent handling contacts
  C. The log file includes the name of the processes, the system where the process is running, and the process ID
  D. The log file includes the date, the time, the name of the processes, the system where the process is running, and the name of the user on the system
  C. The log file includes the name of the processes, the system where the process is running, and the process ID

• Question 6:

  You are having problems with Avaya Aura Call Center Elite Multichannel and you are considering a work around.

  In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

  A. D4 - define escape points
  B. D2 - describe the problem
  C. D1 - establish a team
  D. D3 - develop interim containment actions
  E. D5 - choose corrective actions
  D. D3 - develop interim containment actions

• Question 7:

  A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

  A. Use the System Maintenance > Reports >Error Log report in the Call Management System
  B. Use the list history command in the Communication Manager
  C. Use the display events command in the Communication Manager
  D. Use the Exceptions > Reports > Vector Exceptions in the Call Management System
  C. Use the display events command in the Communication Manager

• Question 8:

  Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

  A. It enables routing of calls to the agent that is most idle.
  B. It dynamically matches a customer to an optimal agent.
  C. It provides conditional routing of calls to agent queues.
  D. It allows for dynamic reporting of call center activities in custom methods.
  E. It uses advanced algorithms to efficiently route calls to agents.
  B. It dynamically matches a customer to an optimal agent.
  E. It uses advanced algorithms to efficiently route calls to agents.

• Question 9:

  To enable a Best Services Routing (BSR) lie strategy, when the Alternate Selection on BSR Ties determines how BSR chooses which agent. Skill, or location to select, which two administration forms need to be administered? (Choose two.)

  A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.
  B. On the VDN form, verify BSR Tie Strategy field.
  C. On the Hunt Group form verify BSR settings.
  D. Verify Suppression Timer Is set correctly In the BSR application plan.
  A. On the Feature Related System Parameters screen verity the BSR Tie Strategy field.
  B. On the VDN form, verify BSR Tie Strategy field.

• Question 10:

  A customer using the TTrace tool wants the TTrace system to send an email when the system logs a particular type of alarm on the TTRace server. Which TTrace tool will accomplish this?

  A. TTrace Config
  B. TTrace Server
  C. TTrace Console
  D. TTrace Log2Zip
  A. TTrace Config