Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 51:

  A customer has Avaya Communications systems located in Detroit, Chicago and Denver. All three systems are connected via ISDN Tie dunks. The customer is implementing multi site Best Services Routing (BSR) to intelligently compare resources and find the best call center to service their calls. Status polls from the Denver location to Detroit consistently fail. What are two reasons that could be the root cause for this failure? (Choose two.)

  A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
  B. The agents in Detroit are all in auxiliary work mode.
  C. There is no Best Service Routing application for the active Vector Directory Number (VDN).
  D. The Expected Wait Time for the skill in Detroit is being suppressed.
  A. The trunks that tie Denver to Detroit are not Distributed Communication Systems (DCS+) or QSIG.
  B. The agents in Detroit are all in auxiliary work mode.

• Question 52:

  Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

  A. Network Call Deflection
  B. Network Call Transfer
  C. Look-Ahead Interflow
  D. Enhanced Look-Ahead Interflow
  D. Enhanced Look-Ahead Interflow

• Question 53:

  Which three statements are true about virtual routing? (Choose three.)

  A. CTI is a required component for multi-site configuration
  B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
  C. Virtual routing involves only contacts that are non-voice related such as email and chat
  D. Virtual routing can be implemented in single-site or multi-site configuration
  E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow
  B. Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
  C. Virtual routing involves only contacts that are non-voice related such as email and chat
  E. Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

• Question 54:

  A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software. Which requirement do they need to configure to install the server software?

  A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
  B. Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
  C. Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
  D. IIS only
  A. Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1

• Question 55:

  What ate three major benefits of SLM with EAS? (Choose three.)

  A. Can incorporate Business Advocate as an additional feature
  B. Less average delay to answer
  C. Greater control over providing differentiated service
  D. Redundant network coverage
  E. Autopilot capability
  B. Less average delay to answer
  C. Greater control over providing differentiated service
  D. Redundant network coverage

• Question 56:

  When deploying virtual environments, what factors should you consider for your virtual server?

  A. Configure resources where the virtual appliances are on the same host if possible
  B. Configure resources on as many separate partitions as possible
  C. Configure resources for traffic or performance for an average day
  D. Configure resources in a way that you can monitor their performance regularly
  C. Configure resources for traffic or performance for an average day

• Question 57:

  What must be administered In the route pattern for a multi-site Best Service (Services Routing (HSR) application?

  A. The trunk group must be H.323.
  B. The FRL settings do not apply to HSR.
  C. Set TSC to y and set CA-TSC to "as needed".
  D. The ISDN parameters "QSIG/ETSI TSC Extension" can be left blank.
  C. Set TSC to y and set CA-TSC to "as needed".

• Question 58:

  There are four main components of the Call Center Elite Multichannel configuration. Which list contains all of the main components?

  A. Avaya Aura System Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
  B. Avaya Aura Session Manager, Multichannel XML Server, Multichannel Desktop Client, Core Server
  C. Avaya Aura Communication Manager, Avaya Aura?Session Manager, Multichannel XML Server, Multichannel Desktop Client
  D. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client
  D. Avaya Aura Communication Manager, Multimedia Database, Multichannel XML Server, Multichannel Desktop Client

• Question 59:

  Which operator of the SET command allows you to check number validation in dialed strings using Luhn's algorithm?

  A. MOD10
  B. ADD
  C. CATR
  D. SEL
  A. MOD10

• Question 60:

  The Status Poll VDN does not respond to a consider location vector command. Which three reasons are causing this problem? (Choose three.)

  A. The Incorrect Status Poll VDN is defined in HSR application form.
  B. The Console Permission is NOT enabled.
  C. The Route-pattern TSC settings has a setting = n.
  D. The Interflow Vector Is not defined at the remote location.
  E. The Status Poll VDN is using TAC Instead of aar analysis digits.
  A. The Incorrect Status Poll VDN is defined in HSR application form.
  B. The Console Permission is NOT enabled.
  C. The Route-pattern TSC settings has a setting = n.