Avaya 7492X Online Practice Questions and Exam Preparation

Avaya 7492X Online Questions & Answers

• Question 21:

  Given the following conditions:

  1.

  In the Business Advance configuration

  2.

  During agent surplus conditions

  3.

  WHEN agents are available

  4.

  The agent selection method is PAD

  When a call arrives, how will the Communication Manager interpret the highest priority calls?

  A. As the highest skill level agent with the lowest occupancy
  B. As the agent with the lowest ratio of adjusted work time and target allocation for the skill
  C. As the highest skill level, most idle agent
  D. As the most idle agent, without regard to skill level
  B. As the agent with the lowest ratio of adjusted work time and target allocation for the skill

• Question 22:

  Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

  A. Agent Average Speed of Answer
  B. Selection strategy for the active VDN
  C. Oldest call waiting
  D. Availability of the agents
  E. Estimated Wait Time (EWT)
  A. Agent Average Speed of Answer
  B. Selection strategy for the active VDN
  D. Availability of the agents

• Question 23:

  A call center is set up to use Look Ahead Interflow (LAI) to distribute calls to multiple centers. To reduce costs, you implement Network Call Redirection (NCR). Which command in the vector would invoke NCR when using LAI?

  A. route-to number 9112920414 with cov y if unconditionally
  B. route-to number 112920414 with cov n if unconditionally
  C. route-to number r112920414 with cov n if unconditionally
  D. route-to number *r112920414 with cov n if unconditionally
  C. route-to number r112920414 with cov n if unconditionally

• Question 24:

  Refer to the exhibit.

  

  The reply-best vector command is applied to which BSR VDN/Vector?

  A. Status Poll Vector
  B. Primary Vector
  C. Interflow vector
  D. Adjunct Vector
  A. Status Poll Vector

• Question 25:

  Refer to the exhibit.

  

  

  A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.

  What would be the reason for this?

  A. VDN Override on VDN 7202 is set to no
  B. VDN Override on VDN 7201 is set to yes
  C. The caller has blocked his calling party number, a match cannot be found, and call processing for this call will cease
  D. No agents are staffed in skill 1
  A. VDN Override on VDN 7202 is set to no

• Question 26:

  What are the three requirements for Best Services Routing (BSR) polling over IP without the B- channel signaling-group? (Choose three.)

  A. Max number of CA TSC
  B. Max number of NCA TSC
  C. Trunk Group for NCA TSC
  D. TSC Supplementary Service Protocol: b
  E. Route pattern must have TSC = N
  B. Max number of NCA TSC
  C. Trunk Group for NCA TSC
  D. TSC Supplementary Service Protocol: b

• Question 27:

  Which three server applications can be duplicated to provide a level of redundancy? (Choose three.)

  A. Integrated Data Server
  B. Application Management Server
  C. License Director Server
  D. XML Server
  E. Media Director
  B. Application Management Server
  C. License Director Server
  D. XML Server

• Question 28:

  What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

  A. Enables capital equipment expenditures
  B. Divides up resources among different locations
  C. Enables businesses to scale rapidly
  D. Lowers operational expenses
  E. Requires fewer servers
  A. Enables capital equipment expenditures
  D. Lowers operational expenses
  E. Requires fewer servers

• Question 29:

  You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended. Which command do you use to do this?

  A. monitor bcms hunt group
  B. list trace trunk
  C. monitor bcms trunk
  D. list trace vdn
  D. list trace vdn

• Question 30:

  A customer uses the quick installer to install the core applications for their Call Center Elite Multichannel system. Which three core server applications require manual configuration during the installation process? (Choose three.)

  A. Media Director
  B. Call Routing Server
  C. Interaction Data Server
  D. Web Chat for IIS
  E. Email Media Store
  A. Media Director
  B. Call Routing Server
  C. Interaction Data Server