Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 81:

  What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

  A. number of historical reports the user is running concurrently
  B. number of concurrent agents displayed on real--time reports
  C. number of rows returned for historical reports in CUIC
  D. number of real--time reports the user is running concurrently
  E. total ECC in bytes
  A. number of historical reports the user is running concurrently
  D. number of real--time reports the user is running concurrently

• Question 82:

  Using the Cisco Unified Contact Center Enterprise 8.0(x) Analysis Manager CLI, which command will show the current debug trace levels?

  A. show log
  B. show trace
  C. show level
  D. show debug
  D. show debug

• Question 83:

  In the Cisco Unified Contact Center Enterprise solution, which CTI option is required to support an integration to drive Siebel agent workflows and provide data to the Siebel application?

  A. Cisco Unified Contact Center Enterprise Cisco Agent Desktop with optional keystroke macro integration
  B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector
  C. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition with Siebel using the embedded browser option
  D. either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or CTI Object Server
  E. either Cisco Unified Contact Center Enterprise Cisco Agent Desktop or Cisco Agent Desktop Browser Edition
  B. Cisco Unified Contact Center Enterprise CTI Object Server with the Siebel CRM Connector

• Question 84:

  Which tool is used to create the Cisco organization unit structure in Cisco Unified Contact Center Enterprise 7.0(x) and 7.1(x)?

  A. Cisco Unified ICM Setup tool
  B. ConfigManager tool
  C. Cisco Domain Manager tool
  D. Microsoft native domain tools can be used directly for creating these organizational units
  C. Cisco Domain Manager tool

• Question 85:

  In the Cisco Unified Contact Center Enterprise 8.0(x) solution, both WebView and Cisco Unified Intelligence Center are provided as reporting tools. Which statement is untrue?

  A. Cisco Unified Intelligence Center 8.0(x) supports up to 200 concurrent reporting users.
  B. WebView 8.0(x) supports up to 25 concurrent reporting users.
  C. WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.
  D. Cisco Unified Intelligence Center 8.0(x) uses Informix to store its local database of report templates.
  C. WebView 8.0(x) can be deployed in a cluster of up to eight servers that share report templates.

• Question 86:

  During a normal call flow in the Cisco Unified Contact Center Enterprise solution, how long is the Cisco Unified IP IVR engaged?

  A. from the call arrival to the point that the agent answers
  B. from the transfer to IVR to the point that the agent hangs up
  C. from the transfer to IVR to the point that the agent answers
  D. from the call arrival to the point that the agent is ready
  C. from the transfer to IVR to the point that the agent answers

• Question 87:

  In the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer, where does the answering machine detection happen?

  A. in the dialer process on the Peripheral Gateway
  B. in the Media Routing Peripheral Gateway for the dialer
  C. in the Cisco Voice Gateway by using digital signal processing (DSP) resources
  D. in the campaign manager on the Logger A server
  C. in the Cisco Voice Gateway by using digital signal processing (DSP) resources

• Question 88:

  What is the primary factor that affects the bandwidth size of the private network between the central controllers in the Cisco Unified Contact Center Enterprise solution?

  A. number of configured skill groups
  B. number of calls that are attempted in the busy hour
  C. number of configured routes and labels
  D. number of historical database servers
  B. number of calls that are attempted in the busy hour

• Question 89:

  What role does the Cisco Unified ICM play in the Cisco Unified Contact Center Enterprise solution?

  A. plays music on hold and in queue for callers
  B. terminates media streams for agents and callers
  C. provides routing and queuing instructions for contacts
  D. records and stores voice calls for quality purposes
  C. provides routing and queuing instructions for contacts

• Question 90:

  In a Cisco Unified Contact Center Enterprise that is deployed in a multisite centralized model, which resource can be used for transcoding?

  A. Cisco Unified IP phone built-in-bridge
  B. Cisco Unified IP IVR CTI ports
  C. Cisco Unified Communications Manager CTI route points
  D. Cisco Unified Communications Manager software conference bridge resources
  A. Cisco Unified IP phone built-in-bridge