Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 11:

  How does the Cisco Unified Contact Center Enterprise Outbound Option 8.0 impact Cisco Unified Communications Manager sizing?

  A. It adds additional weight for each dialer port that is equal to five normal agent users.
  B. It adds additional weight for each dialer port that is equal to eight normal agent users.
  C. It adds no additional weight when using the SIP Dialer Option in 8.0.
  D. It adds no additional weight when using the SCCP Dialer Option in 8.0.
  C. It adds no additional weight when using the SIP Dialer Option in 8.0.

• Question 12:

  All of these statements correctly describe the role of voice gateways in Cisco Unified Contact Center Enterprise deployments except which one?

  A. When calls arrive from the PSTN to Cisco H.323 gateways and are sent to Cisco Unified IP IVR for prompt and collect treatment, MTP resources must be allocated in deployments.
  B. Cisco voice gateways can communicate with Cisco Unified Communications Manager using SIP,
  C. 323, or MGCP.
  D. When a voice gateway uses multiple protocols (SIP, H.323), each protocol requires its own dedicated DSP resources.
  E. Cisco voice gateways can be used to help integrate traditional ACDs into a Cisco Unified Contact Center Enterprise environment by implementing TDM connections between gateways and ACDs.
  C. 323, or MGCP.

• Question 13:

  When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is true?

  A. The SIP Dialer requires two MR PIMs for duplex SIP dialers.
  B. The SIP Dialer scales to 60 calls per second per dialer.
  C. The SIP Dialer uses Cisco Unified Communications Manager routing and dial plans for outbound call routing.
  D. The SIP Dialer engages the agent peripheral gateway for each outbound call.
  B. The SIP Dialer scales to 60 calls per second per dialer.

• Question 14:

  Drag and drop the ICM Network Requirement to the appropriate value or setting

  Select and Place:

  

  

• Question 15:

  Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

  A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
  B. The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
  C. The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
  D. The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
  E. Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
  A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
  B. The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.
  E. Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.

• Question 16:

  What is the impact of using a Call Type node in a routing script for the Cisco Unified Contact Center Enterprise system?

  A. The call type is changed and maintains the old data in the original call type.
  B. The call is reset to the new call type, like a new call with all counters reset to zero.
  C. There is no impact, the call type is only used for the initial script selection process.
  D. The call is reclassified and the system picks a new routing script based on the call type.
  A. The call type is changed and maintains the old data in the original call type.

• Question 17:

  In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

  A. two: one ACD and one personal lines
  B. threE. two ACD and one personal lines
  C. threE. one ACD and two personal lines
  D. four: one ACD and three personal lines
  E. four: two ACD and two personal lines
  F. fivE. one ACD and four personal lines
  G. fivE. two ACD and three personal lines
  D. four: one ACD and three personal lines

• Question 18:

  In the Cisco Unified Contact Center Enterprise solution with Cisco Unified Communications Manager clustering over the WAN, how is the private network for the Peripheral Gateways sized?

  A. The PG private network bandwidth is fixed at a T1 speed, regardless of call or agent volume.
  B. The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.
  C. The PG private network bandwidth is based on the total number of agents on the Cisco Unified Communications Manager.
  D. The PG private network bandwidth is double that of the Router/Logger private network in the system.
  B. The PG private network bandwidth is based on the BHCA handled by the Cisco Unified Communications Manager.

• Question 19:

  In a Cisco Unified Contact Center Enterprise design, the customer wants to use Session Initiation Protocol calls from its voice network carrier. Which design consideration is true for this solution?

  A. All agent phones must be configured as Session Initiation Protocol phones.
  B. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.
  C. Cisco Unified IP IVR must be configured for G.711 voice calls only.
  D. Additional digital signal processor resources are required in the design for Session Initiation Protocol calls.
  B. Cisco Unified Border Element must be included for Session Initiation Protocol message normalization and management.

• Question 20:

  In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

  A. The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.
  B. The CTI Desktop will show only the ACD line that the agent used to log in.
  C. If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.
  D. If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.
  B. The CTI Desktop will show only the ACD line that the agent used to log in.
  D. If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.