Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 91:

  When using the Cisco Unified Contact Center Enterprise Outbound Option 8.0 SIP Dialer without the

  A. 722 codec, where is transcoding required in the solution?
  B. When transferring the live contact to a G.729 agent across the WAN, transcoding is required in the outbound voice gateway.
  C. When performing the initial Call Progress Analysis of the outbound contact in the voice gateway, the call must be transcoded to G.711 locally.
  D. When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.
  E. No transcoding is required, because the call leg from the outbound gateway will automatically be set up to the correct codec for the target device.
  D. When transferring the contact to a G.729 Cisco Unified IP IVR across the WAN, transcoding is required in the outbound voice gateway.

• Question 92:

  In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

  A. Agent capacity on the Cisco Agent Desktop servers decreases.
  B. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
  C. Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
  D. Agent reporting capacity in WebView decreases.
  B. Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.

• Question 93:

  The Cisco Unified IP IVR and Intelligent Contact Management components of the Cisco Unified Contact Center Enterprise solution cannot perform which function?

  A. reporting with Cisco Unified Intelligence Center
  B. providing CTI desktop functionality for agent state control
  C. providing call-routing functionality based on real-time conditions
  D. instructing queue points to play specific messages to callers
  E. providing conference bridge for agent and supervisor calls
  E. providing conference bridge for agent and supervisor calls

• Question 94:

  When using the Cisco Unified Outbound Option SIP Dialer 8.0(x), which statement is untrue?

  A. Call progress analysis is performed in the Cisco IOS Voice Gateway, not the dialer.
  B. Mobile agents must use the nailed-up connection option.
  C. SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.
  D. No physical reservation call is used to reserve the agent for the outbound contact.
  C. SIP Phones must be configured in Cisco Unified Communications Manager for each dialer port.

• Question 95:

  When deploying the Cisco unified Contact center enterprise platform on the Cisco Unified Computing System, each component has a specific performance profile for the virtual CPU and RAM. Match the component to the correct profile.

  Select and Place:

  

  

• Question 96:

  Which failure scenario in the Cisco Unified Contact Center Enterprise solution would stop all processing and routing of contact center calls?

  A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
  B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
  C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
  D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
  F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

• Question 97:

  Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

  A. agents
  B. IVR ports
  C. PSTN gateway trunks
  D. MTP resources
  B. IVR ports
  C. PSTN gateway trunks

• Question 98:

  When sizing the Cisco Unified Communications Manager cluster in a Cisco Unified Contact Center Enterprise solution with the Cisco Unified IP IVR, which factor must be taken into account?

  A. the number of dialed numbers configured in the Cisco Unified Contact Center Enterprise Call Router
  B. the maximum number of concurrent calls in progress in the Cisco Unified IP IVR, serviced by CTI ports
  C. the number of Run VRU script nodes executed by the Cisco Unified Contact Center Enterprise routing script once the call is terminated in the Cisco Unified IP IVR
  D. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR
  E. the maximum number of concurrent agents in the Cisco Unified Contact Center Enterprise system
  D. the total number of CTI route points, CTI ports, and BHCAs associated with the Cisco Unified IP IVR

• Question 99:

  In a Cisco Unified Contact Center Enterprise deployment with geographically redundant central controllers, a new site is added with two new Admin Workstations as the only AWs at the site. What is the recommended configuration (AW type) for these two machines?

  A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW
  B. 1 - Primary Distributor AW, 1 - Client AW
  C. 1 - Secondary Distributor AW, 1 - Client AW
  D. 2 - Client AWs
  E. 2 - Secondary Distributor AWs
  F. 1 - Primary Client AW, 1 - Secondary Client AW
  A. 1 - Primary Distributor AW, 1 - Secondary Distributor AW

• Question 100:

  Which two of these are sizing considerations for an IVR Peripheral Gateway for the Cisco Unified Contact Center Enterprise solution 7.5(x)? (Choose two.)

  A. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
  B. An IVR Peripheral Gateway can support up to 80 Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
  C. An IVR Peripheral Gateway can support up to 9,999 sessions or ports across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
  D. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
  A. An IVR Peripheral Gateway can support up to 40 calls per second across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.
  D. An IVR Peripheral Gateway can support a mix of Service Control Interface (SCI) and Call Routing Interface (CRI) across all the Peripheral Interface Managers (PIMs) co-loaded on the same MCS 7845 class server.