Cisco Others Cisco Certifications 642-241 Questions & Answers

• Question 1:

  Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

  A. number and type of remote administrative data servers

  B. number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways

  C. size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop

  D. number and type of configured Cisco Unified Contact Center Enterprise agents

  Correct Answer: AC

• Question 2:

  Which two statements are true regarding the Cisco Unified Contact Center Enterprise Release 8.0(x) Mobile Agent peripheral gateway capacity? (Choose two.)

  A. Each mobile agent for a nailed-up configuration equals 1.37 local agents.

  B. Each mobile agent for a nailed-up configuration equals 1.73 local agents.

  C. Each mobile agent for a call-by-call configuration equals 2.2 local agents.

  D. Each mobile agent for a call-by-call configuration equals 2.4 local agents.

  Correct Answer: BD

• Question 3:

  What are the two primary factors affecting bandwidth sizing between a Cisco Unified Intelligence Center (CUIC) Server and a CUIC client? (Choose two.)

  A. number of historical reports the user is running concurrently

  B. number of concurrent agents displayed on real--time reports

  C. number of rows returned for historical reports in CUIC

  D. number of real--time reports the user is running concurrently

  E. total ECC in bytes

  Correct Answer: AD

• Question 4:

  Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

  A. Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop

  B. Cisco Unified Contact Center Enterprise Cisco Agent Desktop

  C. Cisco Unified Contact Center Enterprise Siebel CRM Connector

  D. Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition

  Correct Answer: AB

• Question 5:

  Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

  A. agents

  B. IVR ports

  C. PSTN gateway trunks

  D. MTP resources

  Correct Answer: BC

• Question 6:

  Erlang calculations are used to size contact center resources. Which two types of resources are sized by using Erlang-B? (Choose two.)

  A. agents

  B. IVR ports

  C. PSTN gateway trunks

  D. MTP resources

  Correct Answer: BC

• Question 7:

  In the Cisco ICM ConfigManager Peripheral Gateway Explorer, when setting the Peripheral Configuration for the Cisco Unified Communications Manager Multi-Line ACD feature, what are the two expected behaviors of the system when the settings are as shown? (Choose two.)

  A. The CTI Desktop will monitor only one ACD line, but all other lines will be shown on the desktop.

  B. The CTI Desktop will show only the ACD line that the agent used to log in.

  C. If the agent selects another line on the Cisco Unified IP phone, the agent state will change to Not Ready.

  D. If the agent selects another line on the Cisco Unified IP phone, the agent state will not change.

  Correct Answer: BD

• Question 8:

  When deploying the Cisco Unified Contact Center Enterprise on Cisco Unified Computing System B- Series hardware, which two statements are true? (Choose two.)

  A. Oversubscription of virtual CPU or memory is not supported.

  B. Cisco Unified Contact Center Enterprise clustering over the WAN is not supported in the Cisco Unified Computing System B-Series.

  C. Cisco Unified Computing System B-Series supports both VMware ESX and ESXi virtualization software.

  D. VMware images must boot from the SAN and store all data on the SAN.

  Correct Answer: AD

• Question 9:

  The Cisco Unified Mobile Agent option for Cisco Unified Contact Center Enterprise supports which of the following modes of operation? (Choose two.)

  A. call-by-call

  B. nailed-up

  C. predictive

  D. preview

  E. progressive

  Correct Answer: AB

• Question 10:

  In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

  A. Cisco Agent Desktop

  B. CTI OS Agent Desktop using Java CIL

  C. CTI OS Agent Desktop using C++ CIL

  D. CTI OS Agent Desktop using .NET CIL

  Correct Answer: AC