642-241 Real Exam Questions and Verified Answers

Question 1 Single choice

In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

A
Cisco ICM Administration Client
B
Cisco ICM Call Router
C
Cisco ICM Logger
D
Cisco ICM Peripheral Gateway

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Correct answer: A

Question 2 Multiple choice

Which two Cisco Unified Contact Center Enterprise components impact visible network WAN bandwidth sizing to the central controllers? (Choose two.)

A
number and type of remote administrative data servers
B
number of dialed numbers in the Cisco Unified Contact Center Enterprise that is configured for remote Cisco Voice Gateways
C
size and number of Cisco Unified Contact Center ECC variables that are passed to remote CTI OS agent desktops for screen pop
D
number and type of configured Cisco Unified Contact Center Enterprise agents

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Correct answers: A, C

Question 3 Single choice

How does Cisco Unified Contact Center Enterprise provide security to the system?

A
Microsoft Windows Active Directory is used to control access to the system.
B
Microsoft SQL Server accounts and logins for all users are used to control access to the system.
C
Cisco Synchronization Service is used to control access to the system.
D
Administrator accounts for the system are encrypted and kept in the Cisco Unified Contact Center Enterprise database to control access to the system.

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Correct answer: A

Question 4 Single choice

Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

A
9971
B
8961
C
6921
D
7970
E
IP Communicator 8.0(x)

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Correct answer: D

Question 5 Single choice

In the Cisco Unified Contact Center Enterprise 8.0(x) system, if an agent requires more than five skills, what is the impact to the Peripheral Gateway?

A
None, agents can have an unlimited number of skills defined.
B
None, agents can only have five skills defined.
C
As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 20 skills per agent with 1000 total agents.
D
As skills are added to agents, the total number of agents supported on the PG is decreased to a maximum of 50 skills per agent with 484 total agents.

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Correct answer: D

Question 6 Multiple choice

In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which two statements are true? (Choose two.)

A
Each subscriber in the Cisco Unified Communications Manager cluster must have its own Peripheral Gateway configured locally to avoid JTAPI communication across the WAN.
B
The visible network that supports the communication between Cisco Unified Communications Manager subscriber nodes must be highly available and designed with no single point of failure.
C
Agents at remote locations must be registered to only one data center for their Cisco Unified IP phone connections if they are using the Cisco Agent Desktop.
D
Cisco Unified Contact Center Enterprise IVR Peripheral Gateway cannot be split between the data center locations to maintain a local JTAPI connection for call control.
E
Cisco Unified Communications Manager Peripheral Gateways that are split between the two data centers can share the same private network connection as the central controller (router and logger) components.

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Correct answers: B, E

Question 7 Single choice

Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A
9951
B
6921
C
7970
D
7930
E
7920

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Correct answer: D

Question 8 Single choice

The output of an ACD Peripheral Gateway and a Cisco Unified Communications Manager Peripheral Gateway to the Central Controller Bandwidth Calculator spreadsheet tool provides three bandwidth values.

How are they used?

A
The three values are added together to get the total link that is required between the Peripheral Gateway and the call router.
B
The High value is used to size the priority queue for the QoS tagging at AF31.
C
The Medium and Low values are added together to size the priority queue for the QoS tagging at AF11.
D
The High and Medium values are added together to size the priority queue for the QoS tagging at
AF31.

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Correct answer: D

Question 9 Single choice

In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A
two: one ACD and one personal lines
B
threE. two ACD and one personal lines
C
threE. one ACD and two personal lines
D
four: one ACD and three personal lines
E
four: two ACD and two personal lines
F
fivE. one ACD and four personal lines
G
fivE. two ACD and three personal lines

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Correct answer: D

Question 10 Multiple choice

Which two functions are provided by the Cisco Unified Contact Center Enterprise Cisco Agent and Supervisor Desktop software? (Choose two.)

A
A supervisor can start recording of an agent call on demand.
B
Agents can log in from Cisco IP phones.
C
A supervisor can reskill an agent using a task button.
D
Agents can change their passwords.

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Correct answers: A, B