Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 121:

  All of these statements about high availability with a Cisco Unified Intelligent Contact Management (ICM) central controller are true except which one?

  A. In the event that one call router of a duplex pair of Cisco Unified ICM call router fails, the surviving call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.
  C. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  D. In the event that the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
  B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified IP IVR will be disconnected, but all new calls will be successfully processed.

• Question 122:

  Which Cisco Unified IP phone model is incompatible with Cisco Unified Communications Manager Silent Monitoring 8.0(x)?

  A. 9971
  B. 8961
  C. 6921
  D. 7970
  E. IP Communicator 8.0(x)
  D. 7970

• Question 123:

  In the default configuration of the Cisco Unified Contact Center Enterprise 8.0(x), when an agent enters an incorrect password, the system automatically takes which action?

  A. The system locks the agent out for three minutes after three unsuccessful log-in attempts in a five- minute period.
  B. The system locks the agent out for 10 minutes after five unsuccessful log-in attempts in a 30-minute period.
  C. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15- minute period.
  D. There is no tracking of unsuccessful log-in attempts, and the system does not make any attempt to lock out the agent.
  C. The system locks the agent out for 15 minutes after three unsuccessful log-in attempts in a 15- minute period.

• Question 124:

  In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

  A. Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
  B. The PG private network may be shared with any other private connections--PGs or Call Routers/ Loggers.
  C. The PG may use the highly available WAN connection between the sites (visible network) for all traffic-- visible and private.
  D. The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.
  B. The PG private network may be shared with any other private connections--PGs or Call Routers/ Loggers.

• Question 125:

  Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

  A. to register H.323 endpoints and associate them with specific dialed numbers
  B. to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
  C. to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call- processing deployment
  D. to provide a GKTMP interface to a Cisco Unified ICM solution
  C. to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call- processing deployment

• Question 126:

  You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

  A. BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions
  B. server hardware model for Cisco Unified Communications Manager subscriber nodes
  C. number of configured Cisco Unified Contact Center Enterprise agents and supervisors
  D. number of translation routes built in the Cisco Unified Contact Center Enterprise system
  E. number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise
  F. number of users administering the Cisco Unified Communications Manager
  A. BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions
  B. server hardware model for Cisco Unified Communications Manager subscriber nodes

• Question 127:

  In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for

  A. 711). Which is the correct quantity and type of resource to support these calls in this configuration?
  B. 24 conference bridges
  C. 24 hardware transcoders
  D. 10 hardware transcoders
  E. 10 conference bridges
  C. 24 hardware transcoders

• Question 128:

  Which of the following statements is not correct regarding QoS and prioritization for traffic in a Cisco Unified Contact Center Enterprise deployment?

  A. QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.
  B. A network that is not prioritized correctly almost always has heartbeat timeouts or heartbeat problems.
  C. Large packets in a slow network can cause delay that results in the loss of one or more UDP heartbeats or TCP keepalive messages.
  A. QoS is only required when a customer does not have sufficient bandwidth to handle the Cisco Unified Contact Center Enterprise traffic.

• Question 129:

  When a call is processed using the Ring No Answer dialed number in Cisco Unified Contact Center Enterprise, what does the caller experience?

  A. The caller hears ringing at the agent; this ringing continues until the caller drops the call.
  B. The caller hears queue music and is sent to the default queue for that call type.
  C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.
  D. The caller is automatically transferred to the next agent without any indication.
  C. The caller hears ringing at the agent and then follows the new script for Ring No Answer.

• Question 130:

  In the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model, which WAN configuration is not supported?

  A. Three WAN links: One private network connection and two visible networks (highly available) which do not fail over to the private network.
  B. Two WAN links: One private network connection and one visible network that is allowed to fail over to the private network if the visible network fails.
  C. One WAN link: All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
  D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.
  D. One MAN or SONET link: All traffic is converted on a single SONET ring network that is designed to automatically reroute if there is a link failure in one direction.