Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 101:

  In the Cisco Unified Contact Center Enterprise 8.0(x) solution, historical interval reports can be generated in either 15-minute or 30-minute intervals. Which statement is true?

  A. The Cisco ICM database schema contains half-hour tables, but they are no longer populated unless the 30-minute interval option is used.
  B. The Cisco ICM database schema was updated to include new quarter-hour tables, which are only populated when the 15-minute interval option is used.
  C. The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.
  D. All peripherals in the Cisco Unified Contact Center Enterprise must use the same interval-reporting method, either 30-minute or 15-minute.
  C. The Cisco ICM database schema was updated to include new interval tables, which are populated for both 30-minute or 15-minute data, but the original half-hour tables are not populated.

• Question 102:

  Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the private network bandwidth that is required for the clustering over the WAN deployment model. Using

  these tables, how much bandwidth is required to support the following configuration:

  BHCA coming into the contact center is 10,000.

  One hundred percent of calls are treated by the Cisco Unified IP IVR, and 40 percent are queued. All calls are sent to agents unless they are abandoned; 10 percent of calls to agents are transfers or conferences. Four Cisco Unified IP IVRs

  are used to treat and queue the calls, with one Peripheral Gateway pair supporting them.

  There is one Cisco Unified Communications Manager Peripheral Gateway pair for a total of 900 agents. Calls have ten 40-byte call variables and ten 40-byte ECC variables.

  A. Recommended Link: 330,000 with a Recommended Queue of 264,000
  B. Recommended Link: 1,275,000 with a Recommended Queue of 999,000
  C. Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000
  D. Recommended Link: 5,100,000 with a Recommended Queue of 3,996,000
  C. Recommended Link: 2,550,000 with a Recommended Queue of 1,998,000

• Question 103:

  In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

  A. Include only 350 as concurrent logged-in agents.
  B. Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
  C. Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.
  D. Include an average of the agent and port count as 375 agents.
  C. Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.

• Question 104:

  Microsoft Windows Active Directory in Cisco Unified Contact Center Enterprise controls all of these types of user access except which one?

  A. Supervisor CTI OS or Cisco Agent Desktop user login
  B. ConfigManager user access on Admin Workstation
  C. WebView user login
  D. service account login
  A. Supervisor CTI OS or Cisco Agent Desktop user login

• Question 105:

  Cisco provides a set of sizing tables in the Cisco Unified Contact Center Enterprise 8.0(x) Design Guide (SRND). These tables show the bandwidth that is required for the Cisco Agent Desktop and Supervisor Desktop. Using these tables, how much average bandwidth is required to support 200 agents and 20 supervisors at a remote site across the WAN?

  A. 3.7 kB/s
  B. 7.4 kB/s
  C. 6.5 kB/s
  D. 8.32 kB/s
  C. 6.5 kB/s

• Question 106:

  Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

  A. Join Across Lines and Direct Transfer Across Lines
  B. Swap and Cancel
  C. Logical Partition
  D. Call Park and Pickup
  D. Call Park and Pickup

• Question 107:

  In the Cisco Unified Contact Center Enterprise solution, what is the impact to the system if call queue times increase?

  A. Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.
  B. No additional ports are required because the system will automatically put callers on hold in Cisco Unified Communications Manager waiting for a queue port to become available.
  C. Additional Cisco Unified Contact Center Enterprise Call Routers and Loggers are required.
  D. Additional Cisco Unified Communications Manager MTP resources are required to terminate media longer for callers in queue.
  A. Additional queue ports may be required to ensure that callers are able to be queued and hear appropriate treatment.

• Question 108:

  When Cisco Unified Contact Center Enterprise is deployed with Cisco Unified IP IVR as the queue point, where does Ring No Answer treatment get defined?

  A. In the Cisco Unified IP IVR application editor script
  B. In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager
  C. In the re-query node in the Cisco Unified Contact Center Enterprise routing script
  D. In the Cisco Unified Communications Manager Call Forward No Answer setting
  B. In the Cisco Unified Contact Center Enterprise Agent desk settings in ConfigManager

• Question 109:

  Which table name is not used as part of the Cisco Unified Contact Center Enterprise 8.0(x) 15-minute reporting model?

  A. Agent_Interval
  B. Agent_Skill_Group_Interval
  C. Call_Type_SG_Interval
  D. Dialer_Interval
  E. Router_Interval
  E. Router_Interval

• Question 110:

  Which Cisco Unified ICM Administrative Server type does not require Microsoft SQL Server to be installed on the physical server?

  A. Administrative Server with Real Time Data
  B. Administration Client
  C. Historical Data Server with Detail Data Server
  D. Administrative Server with Historical Data Server
  E. Configuration Only Administrative Server
  B. Administration Client