Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 111:

  When considering which type of CTI Desktop to deploy with the Cisco Unified Contact Center Enterprise solution, what is the difference between Cisco Agent Desktop and CTI Object Server (CTI OS) Desktop?

  A. Cisco Agent Desktop lets you silence monitor agents from the supervisor desktop.
  B. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.
  C. Cisco Agent Desktop lets you view agent and team statistics from the desktop.
  D. Cisco Agent Desktop lets you transfer calls by using a dial pad.
  B. Cisco Agent Desktop lets you record calls locally from the desktop without a third-party recording solution.

• Question 112:

  In the Cisco Unified Contact Center Enterprise solution, the Cisco ICM Node Manager process operates on all the Cisco ICM servers with the exception of which component?

  A. Cisco ICM Administration Client
  B. Cisco ICM Call Router
  C. Cisco ICM Logger
  D. Cisco ICM Peripheral Gateway
  A. Cisco ICM Administration Client

• Question 113:

  Which of these statements must be true to provide silent monitoring for Cisco Unified Contact Center Enterprise 8.0(x) mobile agents?

  A. A mobile agent PC must be connected to the local phone at the agent location.
  B. The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.
  C. The local CTI port must have MOH enabled in Cisco Unified Communications Manager.
  D. The agent must be configured as "nailed up" and not "call-by-call."
  E. The supervisor must be configured as both an agent and a mobile agent.
  B. The inbound call and the mobile agent remote call leg must not be placed using the same voice gateway.

• Question 114:

  Which database table is likely to be the largest in a deployment of the Cisco Unified Contact Center Enterprise deployment with the Outbound Option?

  A. Bucket_Intervals Table
  B. Campaign Table
  C. Dialer_Detail Table
  D. Master_Script Table
  E. Peripheral_Monitor Table
  C. Dialer_Detail Table

• Question 115:

  In a single-site deployment model for Cisco Unified Contact Center Enterprise, which statement is true?

  A. The Cisco Unified Communications Manager cluster can be split between two data center locations.
  B. The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.
  C. The Cisco Voice Gateways can be distributed at multiple locations.
  D. The Cisco Unified IP IVR must be deployed with the G.279 codec for local voice quality.
  B. The Cisco Unified Contact Center Enterprise agents are colocated at the same site as the data center components.

• Question 116:

  Which tool is used in Cisco Unified ICM to develop call flows for the Cisco Unified Contact Center Enterprise solution?

  A. Router Log Viewer
  B. Call Tracer
  C. Script Editor
  D. Config Manager
  E. Applications Editor
  C. Script Editor

• Question 117:

  Which of the following is a true statement regarding the design and operation of a highly available Cisco Unified Contact Center Enterprise solution?

  A. Call processing must never occur on a Cisco Unified Communications Manager publisher, even in failover conditions.
  B. SRST is a Cisco Voice Gateway feature that allows agent phones and their associated CTI Desktop to home to the local SRST gateway in the event that the gateway loses connection with the Cisco Unified Communications Manager that is controlling it.
  C. When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.
  D. If a Cisco Unified Contact Center Enterprise child system loses a WAN connection with the parent Cisco Unified ICM, it is not possible under any circumstances to queue newly arrived calls at that child.
  C. When a Cisco Unified Contact Center Enterprise VRU PG fails, all calls in queue on that Cisco Unified IP IVR are dropped unless there is a default script loaded on the Cisco Unified IP IVR.

• Question 118:

  A new contact center deployment does not have an exact busy hour call attempt number for the sizing tools. The customer plans to hire 1500 agents and projects that each call will average four minutes, including wrap-up. Which value is the best estimate to use for busy hour call attempts?

  A. 10,000
  B. 15,000
  C. 22,500
  D. 24,750
  E. 30,000
  C. 22,500

• Question 119:

  What is the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise 8.0(x) system?

  A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
  B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway.
  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.
  D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is equivalent to 15 agents on the peripheral gateway.
  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.

• Question 120:

  Which two statements are correct about Cisco Unified Communications Manager CAC? (Choose two.)

  A. Regions define the maximum bandwidth allowed per call.
  B. Locations define the maximum bandwidth allowed per all calls to and from locations.
  C. Locations define the maximum bandwidth allowed per call.
  D. Regions define the maximum bandwidth allowed per all calls to and from locations.
  A. Regions define the maximum bandwidth allowed per call.
  B. Locations define the maximum bandwidth allowed per all calls to and from locations.