Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 61:

  Which two configuration tasks are necessary in Cisco Unified Communications Manager for the Cisco Unified Contact Center Enterprise solution? (Choose two.)

  A. configure agent IP phone, supervisor IP phone, and CTI route points
  B. configure the agent ID, supervisor ID, and system administrator password
  C. configure the agent, supervisor, and CTI user accounts
  D. configure agent targeting rules for agent IP phone dialed numbers
  E. configure Cisco Unified IP IVR translation routes
  F. configure device associations of agent phones and CTI devices with the peripheral gateway user
  A. configure agent IP phone, supervisor IP phone, and CTI route points
  F. configure device associations of agent phones and CTI devices with the peripheral gateway user

• Question 62:

  When configuring Cisco Unified Communications Manager for use with the Cisco Unified Mobile Agent option of Cisco Unified Contact Center Enterprise, which statement is true?

  A. Each mobile agent must have a Cisco Extension Mobility profile to log in remotely.
  B. Each mobile agent must have its own unique JTAPI user in Cisco Unified Communications Manager.
  C. Each mobile agent must have its own dedicated set of CTI ports that are tied to the Agent ID in Cisco Unified Contact Center Enterprise.
  D. Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.
  D. Each mobile agent can use one set of CTI ports from a pool of remote CTI ports and local CTI ports.

• Question 63:

  In a Cisco Unified Contact Center Enterprise deployment in which the agents are configured to "auto answer" calls in their agent desk settings, which behavior is expected of the system?

  A. As soon as the agent hangs up the phone, the next queued call will be sent to the agent regardless of any timed after call work or wrap-up code entry requirement.
  B. If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.
  C. The system will wait for the agent to enter any required wrap-up code before sending the next queued call to the agent.
  D. As soon as the agent hangs up the phone, the agent can change state to Not Ready to prevent being reserved for the next queued call.
  B. If a timed after call work value is set for the system, the system will wait for this timer to expire before sending another call to the agent unless the agent state is changed manually to Available before the timer expires.

• Question 64:

  Which factor has the largest impact on bandwidth sizing for the visible network connection between the Cisco Unified Contact Center Enterprise VRU Peripheral Gateway and the Call Router?

  A. number of agents
  B. busy hour call attempts
  C. number of call and ECC variables
  D. percentage of calls queued
  B. busy hour call attempts

• Question 65:

  When using SIP in a Cisco Unified Contact Center Enterprise deployment with Cisco Unified IP IVR, how does the Cisco Unified IP IVR support DTMF?

  A. by DTMF using KPML and does not require additional MTP resources
  B. by using KPML and does require additional MTP resources
  C. by using RFC 2833 and does not require additional MTP resources
  D. by using RFC 2833 and does require additional MTP resources
  D. by using RFC 2833 and does require additional MTP resources

• Question 66:

  Cisco provides a web-based Cisco Unified Communications Sizing Tool as well as a Cisco Unified Communications Manager Capacity Tool. Which statement best identifies the differences between these two tools?

  A. The Cisco Unified Communications Sizing Tool provides Cisco Unified Communications Manager cluster sizing guidance.
  B. The Cisco Unified Communications Manager Capacity Tool includes sizing factors for the Cisco Unified Contact Center Enterprise such as outbound dialer ports and mobile agents.
  C. The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.
  D. The Cisco Unified Communications Manager Capacity Tool allows for growth factors to size the system.
  C. The Cisco Unified Communications Sizing Tool provides hardware recommendations for both Cisco Unified Communications Manager and Cisco Unified Contact Center Enterprise.

• Question 67:

  In Cisco Unified Contact Center Enterprise 7.0.x and 7.1.x, which domain-level group is used to control access to Script Editor?

  A. Setup group
  B. Services group
  C. Configuration group
  D. Internet Script Editor group
  C. Configuration group

• Question 68:

  Drag and drop the Cisco Voice Gateway protocol to the appropriate network call control agent for the Cisco Unified Contact Center Enterprise deployment.

  Select and Place:

  

  

• Question 69:

  Drag and drop the correct recommended Layer 3 classification for differentiated services code point markings and data flows in the Cisco Unified Contact center Enterprise solution.

  Select and Place:

  

  

• Question 70:

  With the Cisco Unified Contact Center Enterprise Outbound Option 8.0, how many dialer ports are supported per SIP Dialer?

  A. 96
  B. 192
  C. 1500
  D. 3000
  C. 1500