Cisco 642-241 Online Practice Questions and Exam Preparation

Cisco 642-241 Online Questions & Answers

• Question 51:

  When a Cisco Unified Contact Center Enterprise agent transfers a call to another agent on a different Cisco Unified Communications Manager cluster, what is the impact if the agent dials the phone number of the second agent directly to perform the transfer?

  A. The second agent will not get screen pop data about the call.
  B. The second agent will not be able to perform a secondary transfer of the call.
  C. The caller will not hear queue music during the transfer.
  D. The different call leg records will be linked in the Cisco Unified Contact Center Enterprise database Termination Call Detail Variable Table.
  A. The second agent will not get screen pop data about the call.

• Question 52:

  Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

  A. when QoS is enabled on both networks
  B. in cases in which there is gigabit bandwidth between sites
  C. under no circumstances
  D. when the Cisco Catalyst switch has dual power supplies
  C. under no circumstances

• Question 53:

  In the Cisco Unified Contact Center Enterprise solution, which agent-initiated transfer method is not supported?

  A. blind transfer to another agent
  B. consult transfer to another agent
  C. consult transfer to a skill group or queue
  D. hookflash transfer to the Cisco Unified IP IVR
  D. hookflash transfer to the Cisco Unified IP IVR

• Question 54:

  A Cisco Unified Contact Center Enterprise system is designed with geographic redundancy for the central controllers (with separate call routers and loggers). At the Side A location, there are Call Router A, Logger A, and a duplex pair of

  peripheral gateways (PG1A/PG1B). At the Side B location, there are Call Router B, Logger B, and a duplex pair of peripheral gateways (PG2A/PG2B). The visible network WAN between the two sites goes down while the private network is

  operational.

  Which of these is true?

  A. The peripheral gateway pair at the Side A site (PG1A/PG1B) is unavailable.
  B. The Side A call router becomes active and the peripheral gateway pair at the Side B site (PG2A/PG2B) becomes unavailable.
  C. Both pairs of peripheral gateways at both sites stay active and Call Router B takes control.
  D. Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.
  D. Both pairs of peripheral gateways stay active at both sites because both call routers are still communicating through the private connection and remain functional.

• Question 55:

  What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  A. add a redundant device pool to the Cisco Unified CallManager Group configuration
  B. add a second TFTP server to the cluster
  C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
  D. use an SRST reference in the device pool
  C. add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone

• Question 56:

  As part of the Cisco Unified Contact Center Enterprise 8.0 solution, how is the Cisco Unified Intelligence Center 8.0(x) deployed?

  A. co-loaded on an administrative server just like WebView was in prior versions
  B. on a dedicated appliance server running the Cisco Voice Operating System
  C. on a dedicated appliance server running Microsoft Windows 2003 Server
  D. on a Cisco Unified Computing System B-Series VMware image with one virtual CPU and 8 GB of RAM
  B. on a dedicated appliance server running the Cisco Voice Operating System

• Question 57:

  Which two of the following statements are correct regarding Cisco voice gateways in the Cisco Unified Contact Center Enterprise solution? (Choose two.)

  A. Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
  B. Additional call processing is available by using MGCP Tcl scripts and additional dial peers.
  C. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.
  D. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 192 calls using ISDN PRI service.
  A. Additional call processing is available by using H.323 Tcl scripts and additional dial peers.
  C. An eight-port T1 card fails in a Catalyst 6500 chassis, which could impact 184 calls using ISDN PRI service.

• Question 58:

  Which two statements are Cisco Best Practices when enabling CTI Manager on a Cisco Unified Communications Manager Server? (Choose two.)

  A. CTI Manager must be enabled on the Cisco Unified CallManager publisher to allow CTI applications access to the publisher database.
  B. CTI applications should be load-balanced across all CTI Managers in a cluster.
  C. All phones on the Cisco Unified Communications Manager cluster should be associated with CTI Manager to allow calls to be sent to the phones.
  D. CTI Manager should only be enabled on call-processing subscribers.
  B. CTI applications should be load-balanced across all CTI Managers in a cluster.
  D. CTI Manager should only be enabled on call-processing subscribers.

• Question 59:

  Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

  A. 9951
  B. 6921
  C. 7970
  D. 7930
  E. 7920
  D. 7930

• Question 60:

  Which one of the following types of traffic from the PG to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  A. configuration requests
  B. skill group data
  C. routing and DMP control traffic
  D. Real-Time Monitoring
  C. routing and DMP control traffic