Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 81:

  What is the semantic meaning of the RouterCallKeyDay variable?

  A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.
  B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from "Monday" to "Tuesday".
  C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.
  D. It represents a sequence number used for ordering rows for the same call.
  E. It represents a string that corresponds to a Globally Unique Call Identifier.
  C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

• Question 82:

  Refer to the exhibit.

  

  While a Whisper Announcement call is being troubleshooted, the Cisco UCCE Peripheral Gateway PIM log is captured. Which option describes what the log file indicates?

  A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
  B. The MR PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
  C. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the OPC.
  D. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the caller.
  E. The VRU PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.
  A. The agent PIM gets notification that the Whisper Announcement is done and sends the established event to the agent.

• Question 83:

  With Cisco Finesse, which two options list the two commands to stop and start the Tomcat service? (Choose two.)

  A. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
  B. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
  C. To stop the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
  D. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
  E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
  F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat
  E. To stop the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Tomcat
  F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Tomcat

• Question 84:

  Which three statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose three.)

  A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
  B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.
  C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.
  D. As an option, set the dial plan with 9191*.
  E. As an option, set the dial plan with 9292*.
  F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.
  B. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.
  D. As an option, set the dial plan with 9191*.
  F. The Whisper Announcement dialed number is always an extension of the Ringtone dialed number with an extra two zeros at the end.

• Question 85:

  With Cisco Finesse 11.0, which two commands will stop and start the Tomcat service? (Choose two.)

  A. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat
  B. To start the Cisco Tomcat service, enter this CLI command: utils service Tomcat
  C. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
  D. To start the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Finesse Tomcat
  E. To start the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat
  F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Finesse Tomcat
  C. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat
  E. To start the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

• Question 86:

  In the Cisco Unified Contact Center Enterprise solution, if the private network fails but the visible network is still operational, which statement is true?

  A. The system stops routing calls because it cannot function without a private network.
  B. The private network data is rerouted automatically over the visible network.
  C. Both call routers go active and attempt to split the system until the private network is restored.
  D. The system continues to operate but with only one call router in simplex mode.
  D. The system continues to operate but with only one call router in simplex mode.

• Question 87:

  With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)

  A. Incorrect Mobile Agent codec configured in the PG setup.
  B. Unified CM remote CTI Ports (RCP) has the outbound trunk in its calling search space.
  C. Unified CM SIP trunk has RFC2833 DTMF signaling method.
  D. The mobile agents are using Finesse 9.1(1) as desktop.
  E. No MTP resources configured to handle DTMF method mismatch.
  A. Incorrect Mobile Agent codec configured in the PG setup.
  E. No MTP resources configured to handle DTMF method mismatch.

• Question 88:

  Refer to the exhibit. In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the PG jgw1 log file.

  

  Which option describes the likely cause of this error?

  A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
  B. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
  C. MAC address of the phone not associated with PG user.
  D. Phone Join Across Lines feature is enabled.
  E. Phone IPv6 feature is enabled.
  A. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.

• Question 89:

  Refer to the exhibit.

  

  In Cisco Finesse 10.0 and beyond, a workflow is created for an Outbound Option call.

  Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

  A. callVariable1 is not equal to 1.
  B. BAStatus is not empty.
  C. BAAccountNumber is not empty.
  D. BAStatus is not equal to 1.
  E. BACampaign is not empty.
  B. BAStatus is not empty.

• Question 90:

  In the Cisco UCCE with CVP centralized deployment with single data center, which statement about how to increase the CVP availability is true?

  A. Must have SIP Proxy server to pass messages between the gateways and the CVP servers.
  B. Deploy CVP with N:N redundancy.
  C. Deploy CVP with N+1 redundancy.
  D. Deploy CVP standalone to handle downtime.
  C. Deploy CVP with N+1 redundancy.