Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 51:

  Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

  A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
  B. It monitors and reports calls on all lines on the phone.
  C. It monitors and reports of calls on only one line on the phone.
  D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
  E. Shared lines are supported on ACD lines but not on non-ACD lines.
  F. It requires a maximum of two call appearances.
  A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
  B. It monitors and reports calls on all lines on the phone.
  F. It requires a maximum of two call appearances.

• Question 52:

  What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

  A. 76,000
  B. 500
  C. 1000
  D. 2000
  E. 6000
  E. 6000

• Question 53:

  In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

  A. Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
  B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
  C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
  D. Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
  E. For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
  B. Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
  C. Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

• Question 54:

  Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?

  A. dialed number, network VRU, ring back, error
  B. agent device, network VRU, ringtone, survivability
  C. agent device, CUCM VRU, ringtone, survivability
  D. agent device, network VRU, ringtone, error
  D. agent device, network VRU, ringtone, error

• Question 55:

  When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging.

  A. signaling forward unconditional
  B. signaling forward conditional
  C. signaling forward conditional sip info
  D. signaling forward unconditional sip info
  E. signaling sip forward unconditional
  A. signaling forward unconditional

• Question 56:

  While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event.

  Which two options are common ways to reduce such errors?

  A. Set FetchAudioDelay timeout
  B. Set mediafetchDelay
  C. Set FetchAudioMinimum timeout.
  D. Set mediafetchDelay timeout.
  A. Set FetchAudioDelay timeout
  C. Set FetchAudioMinimum timeout.

• Question 57:

  Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

  A. Prefix three digits to the dialed number at the end.
  B. Suffix three digits to dialed number.
  C. Truncate three digits from dialed number.
  D. Consider only the first three digits from the dial number.
  C. Truncate three digits from dialed number.

• Question 58:

  Refer to the exhibit.

  

  The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP.

  Which option describes what the survey dialed number pattern represents?

  A. dial peer configured for survey DN
  B. dialed number configured for UCCE scripts
  C. route pattern configured for survey DN
  D. dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
  E. dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
  B. dialed number configured for UCCE scripts

• Question 59:

  Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?

  A. 100 ms, 3 heartbeats
  B. 400 ms, 3 heartbeats
  C. 400 ms, 5 heartbeats
  D. 100 ms, 5 heartbeats
  D. 100 ms, 5 heartbeats

• Question 60:

  Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

  A. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.
  B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP
  C. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom
  D. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x-cisco-origIP
  E. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.
  A. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.
  B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP