Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 61:

  Refer to the exhibit.

  

  In a Cisco Finesse 10.0(x) deployment, an agent with single line 89XX hard phone is having trouble logging into the desktop. The error message highlighted has been found in the CTI Jgw1 log file.

  Which option describes the likely cause of this error?

  A. MAC address of the phone not associated with PG user.
  B. PG user does not have "Standard CTI Allow Control of Phones supporting ConnectedXfer and conf user group" role.
  C. Phone line does not have the Maximum Number of Calls and Busy Trigger setting set to 2 and 1 respectively.
  D. Phone Join Across Lines feature is enabled.
  E. Phone IPv6 feature is enabled.
  D. Phone Join Across Lines feature is enabled.

• Question 62:

  Which two statements about Precision Queues are true? (Choose two.)

  A. A Wait Time may be configured in any step except for the last step.
  B. At least on step must be configured for a Precision Queue.
  C. Either Skill Groups or Precision Queues must be utilized within an instance ?not both.
  D. Precision Queues can be configured for usage in agent-based inbound campaigns.
  E. A Consider If statement may be configured in any step.
  A. A Wait Time may be configured in any step except for the last step.
  B. At least on step must be configured for a Precision Queue.

• Question 63:

  Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)

  A. You cannot enable hyper-threading at the hypervisor level.
  B. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.
  C. Enable hyper-threading at the Guest OS level.
  D. Enable hyper threading at the hypervisor level.
  E. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
  A. You cannot enable hyper-threading at the hypervisor level.
  C. Enable hyper-threading at the Guest OS level.

• Question 64:

  Which tool can be used to monitor Cisco Unified Communications Manager statistics?

  A. Real-Time Monitoring Tool
  B. Operations Console
  C. Performance Monitor
  D. Cisco Unified Contact Center Domain Manager
  A. Real-Time Monitoring Tool

• Question 65:

  Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

  A. Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.
  B. Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and reason code to team.
  C. Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team.
  D. Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.
  C. Configure team, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), and the reason code to that team.

• Question 66:

  Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

  A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
  B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
  C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
  D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.
  B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.

• Question 67:

  Which four items does the Cisco Finesse administrative application allow administrators to configure? (Choose four.)

  A. connections to the CTI OS server and the Administration and Data server database
  B. cluster settings for VOS replication
  C. ready and login reason codes
  D. wrap-up reasons and phonebooks
  E. workflows and workflow actions
  F. call variable and ECC variable layout
  G. desktop layout and conference resources
  H. upload third-party gadgets
  B. cluster settings for VOS replication
  D. wrap-up reasons and phonebooks
  E. workflows and workflow actions
  F. call variable and ECC variable layout

• Question 68:

  Which variable does the Cisco CVP use to return information about problems encountered while running a script?

  A. user.microapp.input_type
  B. user.microapp.server_info
  C. user.microapp.FromExtVXML
  D. user.microapp.error_code
  D. user.microapp.error_code

• Question 69:

  Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

  A. dbagent
  B. ccagent
  C. opcs
  D. mds
  B. ccagent

• Question 70:

  In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.

  Which two statements describe the functionality of the Administrative script? (Choose two.)

  A. transfers a call to IVR as a part of IVR campaign B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls
  C. controls a percentage of agents to be used in a campaign skill group
  D. reserves agents for specific outbound campaign
  E. enables and disables skill group for an outbound campaign
  C. controls a percentage of agents to be used in a campaign skill group
  E. enables and disables skill group for an outbound campaign