Cisco 600-460 Online Practice Questions and Exam Preparation

Cisco 600-460 Online Questions & Answers

• Question 1:

  A new gateway was added to the Cisco CVP in a comprehensive deployment and calls are failing with error "403 forbidden".

  What is the possible cause?

  A. Gateway cache requires a reset.
  B. Toll Fraud security is not configured correctly.
  C. Gateway authentication has not been configured.
  D. Gateway IP has been blacklisted.
  B. Toll Fraud security is not configured correctly.

• Question 2:

  Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

  A. No network VRU is configured for the routing client.
  B. VRU PIM just got out of service.
  C. Incorrect media file name.
  D. Send to originator is not enabled.
  E. Primary VRU peripheral gateway is out of service.
  A. No network VRU is configured for the routing client.
  B. VRU PIM just got out of service.

• Question 3:

  Which statements about administrative scripts in the Cisco UCCE solution is true?

  A. Administrative scripts can use an ICM gateway node.
  B. Administrative scripts can run more than one time per second.
  C. Administrative scripts must be associated with a call type.
  D. Administrative scripts can use a DB Lookup node.
  D. Administrative scripts can use a DB Lookup node.

• Question 4:

  Which two options are prerequisites for the Cisco Finesse Platform installation wizard to succeed? (Choose two.)

  A. HTTPS redirect disabled
  B. Access to a Network Time Protocol server
  C. Access to the Internet
  D. Preconfigured domain name server and have set up forward and reverse DNS resolution
  E. AWDB database configured and online
  F. Cisco Finesse HTTPS redirect enabled
  B. Access to a Network Time Protocol server
  D. Preconfigured domain name server and have set up forward and reverse DNS resolution

• Question 5:

  In the Cisco UCCE solution with CVP, what is determined with signification digits?

  A. VXML gateway the call is placed in
  B. agent ACD extension length
  C. external phone number CallerID
  D. how many digits of the dialed number are significant
  A. VXML gateway the call is placed in

• Question 6:

  You are about to perform a Tech refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS.

  Which is the best explanation?

  A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
  B. The loggers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
  C. Each side synchronized its data from the logger using SQL replication.
  D. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
  B. The loggers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.

• Question 7:

  Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

  A. upload third-party gadgets
  B. wrap-up reasons and phonebooks
  C. call variable and ECC variable layout
  D. ready and login reason codes
  E. workflows and workflow actions
  F. connections to third-party gadget server and the Administration and Data server database
  B. wrap-up reasons and phonebooks
  C. call variable and ECC variable layout
  E. workflows and workflow actions

• Question 8:

  Refer to the exhibit.

  

  In a Cisco UCCE 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic framework portico.

  What does the circled message `R" represent?

  A. ready ports
  B. customer instance name
  C. reserved ports
  D. configured ports
  E. telephony port status
  A. ready ports

• Question 9:

  Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

  A. Call Type
  B. Precision Queue
  C. Skill Group
  D. Percent Allocation
  A. Call Type
  B. Precision Queue

• Question 10:

  Which option is needed to configure "user.microapp.media_server="http://mediaserver" value on Cisco Unified Contact Center Enterprise scripts?

  A. Cisco Unified Customer Voice Portal to route calls to "mediaserver"
  B. mapping an IP address to hostname on Cisco Unified Contact Center Enterprise
  C. mapping an IP address to hostname on VXML gateway
  D. no default "mediaserver" in Cisco Unified CVP configuration
  C. mapping an IP address to hostname on VXML gateway