Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 81:

  For the Cisco Contact Center Enterprise Outbound option, which Cisco Unified Communications Manager feature can be used to disable ringback during transfer to agent for a scenario that involves SIP trunks?

  A. replaces header script
  B. normalization script
  C. association script
  D. transformation script
  B. normalization script

• Question 82:

  

  Refer to the exhibit. Which option describes Cisco Unified CCE on the UCS B Fabric Interconnection pair to the upstream network connectivity?

  A. Have a straight links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-1.
  B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.
  C. Any of the design options can be deployed with Cisco Unified CCE, but only one of those two options can be deployed within the entire solution.
  D. Both design options can be deployed with Cisco Unified CCE and you can include both design options within the solution.
  B. Have a cross-connect links scheme from the UCS B FI pair to the upstream Layer 2 switches as shown in Figure 1-2.

• Question 83:

  Which two statements about combining IP telephony and Cisco Unified Contact Center Enterprise Extensions on the same IP phone are true? (Choose two.)

  A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
  B. The ACD line on the IP phone may have voicemail or call forwarding defined.
  C. In a typical call center, the ACD line is the first line on the phone to make it easier for the agent to forward inbound ACD calls.
  D. The agent state changes based on the activity of the ACD line.
  E. If the agent picks up the phone to place a call, the agent is put into ready mode.
  A. Cisco Unified CCE supports only one agent ACD line on the IP phone.
  D. The agent state changes based on the activity of the ACD line.

• Question 84:

  Which three WAN/MAN configurations are valid in the Cisco Unified Contact Center Enterprise clustering over the WAN deployment model? (Choose three.)

  A. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.
  B. A highly available MPLS WAN shared by the visible and private networks with a 2 second convergence time.
  C. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning.
  D. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time.
  E. All traffic is converged on a single MPLS network by using appropriate QoS markings and settings to ensure latency and bandwidth requirements.
  F. A highly available DWDM/CWDM network shared by the visible and private networks with 1500 ms convergence time.
  A. A highly available visible network WAN/MAN/DWDM and a dedicated private network WAN.
  C. A highly available MPLS WAN shared by the visible and private networks where the private network is pinned to a single path and the visible network aligned to an alternate path failing to the private network path as redundant link with QoS and bandwidth provisioning.
  D. A highly available DWDM/CWDM network shared by the visible and private networks with a sub-500 ms convergence time.

• Question 85:

  Which three features does the SIP Proxy software provide when Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, and Cisco Unified SIP Proxy are used? (Choose three.)

  A. centralized dial plan
  B. load balancer for HTTP and SIP
  C. integration with Cisco ISR using SM-SRE
  D. N+1 or N.N redundancy
  E. box-to-box redundancy
  F. demarcation point between networks
  A. centralized dial plan
  C. integration with Cisco ISR using SM-SRE
  D. N+1 or N.N redundancy

• Question 86:

  Which two features does Cisco Finesse provide as an out-of-the-box agent desktop? (Choose two.)

  A. agent historical reports
  B. basic call control (answer, hold, retrieve, end, and make call)
  C. phonebooks and workflows
  D. Content and sharing gadget
  E. desktop for third-party ACD
  B. basic call control (answer, hold, retrieve, end, and make call)
  C. phonebooks and workflows