Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 51:

  Refer to the exhibit.

  

  In a Cisco Finesse 10.0(x) deployment, in Supervisor Gadget under the Queue Statistics pane, which option describes what the Other column represents?

  A. number of agents assigned to the queue who are on inbound calls
  B. number of calls handled by the agents associated with that queue
  C. number of agents assigned to the queue who are on outbound calls
  D. number of agents assigned to the queue who are on internal consult calls
  E. number of agents assigned to the other queues
  D. number of agents assigned to the queue who are on internal consult calls

• Question 52:

  Which three benefits does a Cisco Unified Contact Center Enterprise centralized deployment with small agents branch provide? (Choose three.)

  A. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few agents.
  B. It requires only limited system and network management skills at remote sites.
  C. Small remote branches require PSTN and SIP trunks, in addition to the ones needed for local POTS lines for emergency services (911) in the event of a WAN link loss.
  D. PSTN trunks for incoming traffic connect to data centers for efficiency.
  E. It does not use VoIP WAN bandwidth when an agent is answering the call.
  F. Calls extend over the WAN only while calls are in queue.
  A. It requires only a small data switch and router, IP phones, and agent desktops at remote sites for a few agents.
  B. It requires only limited system and network management skills at remote sites.
  D. PSTN trunks for incoming traffic connect to data centers for efficiency.

• Question 53:

  Under which circumstance(s), can the Public/Visible network share the WAN with the Private network in the Cisco UCCE clustering over the WAN deployments?

  A. SONET WAN with multiple edge devices per Data Center to connect to the SONER ring.
  B. under no circumstances
  C. MPLS WAN with a single edge device per Data Center that connects to multiple 1Gbps WAN circuits and the failover between the WAN circuits is less than 500ms.
  D. MPLS WAN with multiple 1Gpbs WAN circuits and a fast 100 ms Round Trip latency between Data Centers.
  B. under no circumstances

• Question 54:

  Which statement about using agent targeting rules in Cisco Unified Contact Center Enterprise is true?

  A. Agent device targets must be created for each phone that is used by an agent.
  B. Agent labels must be created for each routing client that can route calls to an agent.
  C. Agent extensions can be defined as a range, without having to build each device target.
  D. Agent targeting rules are not allowed with translation routes.
  C. Agent extensions can be defined as a range, without having to build each device target.

• Question 55:

  Which four functional limitations are Whisper Announcements subject to? (Choose four.)

  A. Announcements do not play for outbound calls made by an agent.
  B. For a Whisper Announcement to work with agent-to-agent calls, use the SendToVRU or TranslationRouteToVRU node after you send the call to the agent.
  C. Announcements do not play when the router selects the agent through a label node.
  D. CVP Transfers do not support Whisper Announcements.
  E. Whisper Announcements do not support Silent Monitoring.
  F. Only one announcement can play for each call.
  G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
  H. Whisper Announcements are not supported in a Mobile Agent deployment.
  A. Announcements do not play for outbound calls made by an agent.
  C. Announcements do not play when the router selects the agent through a label node.
  F. Only one announcement can play for each call.
  G. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.

• Question 56:

  In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose three.)

  A. Transfer the call to the Cisco Unified Communications Manager hunt group.
  B. Queue the call and play a message, then release the call.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  E. Transfer calls to an available IVR port.
  F. Send a Release Message to the routing client.
  G. Offer Courtesy Callback to the caller, then terminate the call.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  F. Send a Release Message to the routing client.

• Question 57:

  In a Cisco Finesse 10.0(x) deployment, which two certificates do the Cisco Finesse primary and secondary servers accept when HTTPS protocol is used to access the administration console or agent desktop? (Choose two.)

  A. digital certificate
  B. certificate authority certificate
  C. domain validation certificate
  D. self-signed certificate
  E. root certificate
  B. certificate authority certificate
  D. self-signed certificate

• Question 58:

  Which three features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose three.)

  A. Silent Monitor inbound voice calls
  B. secure communication using flow around mode
  C. NAT for address hiding
  D. normalize SIP messages using SIP profiles
  E. record calls by forking the media using build-in-bridge
  F. demarcation point between networks
  C. NAT for address hiding
  D. normalize SIP messages using SIP profiles
  F. demarcation point between networks

• Question 59:

  Which three statements about QoS in a Cisco Unified Intelligent Contact Management solution are true? (Choose three.)

  A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
  B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.
  C. The high priority queue for the private network should be granted 75 percent of total available bandwidth.
  D. The high priority queue for the private network should be granted 65 percent of total available bandwidth.
  E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.
  F. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is still necessary.
  A. In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
  B. The high priority queue for the private network should be granted 90 percent of total available bandwidth.
  E. Traffic marking in Cisco Unified ICM means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary.

• Question 60:

  Which setup is correct when you configure Cisco UCS B-Series VICs (M81KR/12xx VICs) for Cisco Unified Contact Center Enterprise on Cisco UCS B-Series deployments?

  A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B- Series blade has the HA paths. (Both FI-A and FI-B paths are used in a failover scheme.)
  B. Disable the Fabric Failover option.
  C. Disregard this option because either mode is fine with Cisco Unified CCE on UCS B- Series deployments.
  D. Enable this Fabric Failover when the connected upstream network is operating in a Common Layer 2 domain.
  E. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.
  B. Disable the Fabric Failover option.