Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 1:

  How does the Cisco Unified Contact Center Enterprise solution encrypt the logger database?

  A. AES
  B. SHA
  C. MD5
  D. TLS
  C. MD5

• Question 2:

  Cisco Unified Contact Center Enterprise uses Cisco Unified Customer Voice Portal in comprehensive mode. The customer estimates the peak inbound traffic to be 20 CPS, and that they have 10% transfer calls and 10% Courtesy Callback. They need to deploy SIP proxy. How many minimum SIP invites should be used to size the SIP proxy?

  A. 24 invites/sec
  B. 88 invites/sec
  C. 96 invites/sec
  D. 22 invites/sec
  B. 88 invites/sec

• Question 3:

  In the congestion control feature of Cisco Unified Contact Center Enterprise, which four options handle the calls that are to be throttled? (Choose four.)

  A. Treat the call with Dialed Number Default Label.
  B. Queue the call and play a message, then release the call.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  E. Transfer calls to an available IVR port.
  F. Send a Release Message to the routing client.
  G. Offer Courtesy Callback to the caller, then terminate the call.
  H. Transfer the call to the Cisco Unified Communications Manager hunt group.
  A. Treat the call with Dialed Number Default Label.
  C. Treat the call with System Default Label.
  D. Terminate the call with a Dialog Fail or RouteEnd.
  F. Send a Release Message to the routing client.

• Question 4:

  Which two functional limitations are Whisper Announcements subject to? (Choose two.)

  A. Announcements do not play when the router selects the agent through a label node.
  B. Whisper Announcements are not supported in a Mobile Agent deployment
  C. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.
  D. Whisper Announcements do not support Silent Monitoring.
  E. CVP Transfers do not support Whisper Announcements.
  A. Announcements do not play when the router selects the agent through a label node.
  C. While an announcement plays, you cannot put the call on hold, transfer, or conference; release the call; or request supervisor assistance.

• Question 5:

  Which two primary factors affect bandwidth sizing between a Cisco Unified Intelligence Center server and client? (Choose two.)

  A. number of historical reports the user is running concurrently
  B. number of concurrent agents logged on to Cisco Unified Intelligence Center
  C. number of historical database servers in the deployment
  D. number of real-time reports the user is running concurrently
  E. total ECC variables in bytes
  A. number of historical reports the user is running concurrently
  D. number of real-time reports the user is running concurrently

• Question 6:

  Which Cisco Unified Customer Voice Portal Call Studio scripts are allowed to be modified for the Courtesy Callback feature?

  A. BillingQueue, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
  B. Billing, Callback Engine, CallbackEntry, CallbackQueue, CallbackWait
  C. BillingQueue, Callback Engine, CallbackEntry, CallbackBilling, CallbackWait
  D. BillingQueue, CallbackEntry, CallbackWait
  E. BillingQueue, Callback Engine, CallbackEntry
  F. Billing, CallbackEntry, CallbackWait
  D. BillingQueue, CallbackEntry, CallbackWait

• Question 7:

  Which VMware feature is supported for use with Cisco Unified Contact Center Enterprise (UCCE)?

  A. VMware vMotion
  B. VMware distributed vSwitch
  C. VMware consolidated backup
  D. VMware snapshots
  E. vDisk thick provisioning
  E. vDisk thick provisioning

• Question 8:

  The Cisco Finesse in a Cisco Unified Contact Center Enterprise deployment includes the Tomcat service. Which three applications does the Tomcat service contain? (Choose three.)

  A. Finesse desktop application
  B. Finesse REST API
  C. Finesse VXML applications
  D. Finesse HTTP server
  E. Finesse administration application
  F. Finesse CTI Object application
  A. Finesse desktop application
  B. Finesse REST API
  E. Finesse administration application

• Question 9:

  Which two options are the maximum number of concurrent reports supported with the Packaged CCE Data Server Release 10.5? (Choose two.)

  A. 100 concurrent Real-time reports
  B. 400 concurrent Real-time reports
  C. 800 concurrent Real-time reports
  D. 50 concurrent Historical reports
  E. 100 concurrent Historical reports
  F. 200 concurrent Historical reports
  B. 400 concurrent Real-time reports
  F. 200 concurrent Historical reports

• Question 10:

  In Cisco UCCE, What is the reference design for vmnic configuration on UCS Tested Reference Configuration (TRCs)?

  A. An active-standby scheme
  B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)
  C. Either Mode (active-active or active-standby) with Nexus 1000v
  D. An active-active non-failover ride scheme
  B. With UCS B, use only active-active scheme with Fabric Interconnect switch (FI)