Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 41:

  Which three statements about the Cisco Unified CVP Post Call Survey (PCS) are true? (Choose Three)

  A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call.
  B. PCS lets you schedule a call to the caller at a later time.
  C. For reporting purposes, the PCS call has the same call key information
  D. The value of the user microapp is PCS controls whether the call is transferred to the PCS number.
  E. SIP REFER call flow is required to trigger PCS.
  F. The call context for the PCS includes GUID and all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context.
  A. The mapping of a dialed number pattern to a PCS number enables the PCS feature for the call.
  D. The value of the user microapp is PCS controls whether the call is transferred to the PCS number.
  F. The call context for the PCS includes GUID and all contexts up to the point where the call is transferred to the agent. Context that the agent creates after the transfer is not included in the PCS context.

• Question 42:

  Which two options are the maximum number of concurrent reports supported by CUIC? (Choose two.)

  A. Up to maximum agent capacity for historical report using live data
  B. 400 concurrent Real-time reports
  C. 800 concurrent Real-time reports
  D. 50 concurrent Historical reports
  E. 100 concurrent Historical reports
  F. 400 concurrent Historical reports
  B. 400 concurrent Real-time reports
  F. 400 concurrent Historical reports

• Question 43:

  In Cisco Unified Contact Center Enterprise Outbound option with SIP Dialer, which two campaign modes require a dialer port to place a call? (Choose two.)

  A. Direct Preview dialing mode
  B. Progressive dialing mode
  C. Predictive dialing mode
  D. Transfer to IVR dialing mode
  E. Courtesy Callback Dialing mode
  B. Progressive dialing mode
  C. Predictive dialing mode

• Question 44:

  Which two options are required for the private link in the Cisco Contact Center Enterprise solution? (Choose two.)

  A. path diversity
  B. Layer 3 quality of service prioritization and queuing
  C. max of 1500 ms round trip time latency tolerance
  D. variable layer subnet masking
  A. path diversity
  B. Layer 3 quality of service prioritization and queuing

• Question 45:

  A customer has a remote site with 100 agents, and the remote site only has SRST for E.911. 50% of the supervisors are located at HQ where the data center is. The agents to supervisor ratio is 10%. The customer requires that supervisors from any remote site can record and silent monitor active calls. With BW design consideration, how many minimum RTP streams are needed between the data center and agent remote sites?

  A. 300 RTP streams
  B. 150 RTP streams
  C. 110 RTP streams
  D. 120 RTP streams
  C. 110 RTP streams

• Question 46:

  Which failure scenario in the Cisco Unified Contact Center Enterprise solution stops all processing and routing of contact center calls?

  A. ICM Call Router Side A fails at the same time that ICM Logger Side A fails.
  B. ICM Call Router Side A fails at the same time that ICM Logger Side B fails.
  C. ICM Call Router Side B fails at the same time that ICM Logger Side A fails.
  D. ICM Call Router Side B fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.
  F. ICM Logger Side A fails at the same time that ICM Logger Side B fails.
  E. ICM Call Router Side A fails at the same time that ICM Call Router Side B fails.

• Question 47:

  Which three options are valid when Cisco Unified Customer Voice Portal comprehensive call flow and survivability service handles SIP REFER? (Choose three.)

  A. SIP REFER label and SigDigits
  B. SIP REFER with ICM router requery
  C. SIP REFER with ICM script Send To VRU node
  D. SIP REFER with custom SIP header
  E. SIP REFER with routing label "rfxxxx" and standalone Cisco Unified CVP with ICM Lookup label
  F. SIP REFER with ECC variable user.sip.transfer
  A. SIP REFER label and SigDigits
  C. SIP REFER with ICM script Send To VRU node
  D. SIP REFER with custom SIP header

• Question 48:

  You deploy Cisco Unified Contact Center Enterprise on a Cisco UCS C-Series Server and Unified Contact Center Enterprise is split over WAN with a dedicated WAN circuit for United CCE private traffic. Which two statements about QoS are true? (Choose two.)

  A. Disable QoS because it is not needed, and the Cisco UCS C-Series Server includes multiple NICs and dedicated NICs for certain VM traffic environment.
  B. Enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
  C. Disable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  D. Enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.
  E. Enable QoS only for United CCE on third-party spec-based, VMware-based environment.
  B. Enable QoS for United CCE on Cisco UCS C-Series VMware-based environment.
  D. Enable QoS for United CCE on Cisco UCS B-Series VMware-based environment.

• Question 49:

  Which three system responses are valid if the Cisco Unified Contact Center Enterprise (centralized deployment with remote branches) and the remote branch lose the public network connection to both of the data centers? (Choose three.)

  A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
  B. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then executes local bootstrap TCL script, answers the call, and forwards it to the hunt group.
  C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
  D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.
  E. With Cisco Unified CVP, the voice gateway detects the loss of connection to the Cisco Unified CVP call server. The voice gateway then connects to the communication manager cluster to provide local dial-tone functionality.
  A. The local voice gateway detects the failure of the communications path. The voice gateway goes into SRST mode to provide local dial-tone functionality.
  C. The active call that arrived at the local PSTN connection and was answered by agent at that site remains active, however, the agent peripheral gateway loses access to the call and creates a TCD record.
  D. The Cisco Finesse server detects the loss of connectivity to the agent desktop and automatically signs the agent out of the system.

• Question 50:

  Which three minimum components are required in a Cisco Unified CVP VXML "standalone" server deployment model? (Choose three.)

  A. Cisco Unified CVP Call Studio
  B. Cisco Unified CVP VXML Server
  C. Cisco Unified CVP reporting server
  D. load balancer
  E. ingress voice gateway
  F. egress voice gateway
  G. VRU peripheral gateway
  A. Cisco Unified CVP Call Studio
  B. Cisco Unified CVP VXML Server
  E. ingress voice gateway