Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 11:

  Which two features does the SIP Proxy provide when deployed with Cisco UCCE, Cisco Unified CVP? (Choose two.)

  A. centralized dial plan
  B. load balancer for HTTP and SIP
  C. C. N+1 or N.N redundancy
  D. load balancer for HTTP and SIP
  E. demarcation point between networks
  A. centralized dial plan
  C. C. N+1 or N.N redundancy

• Question 12:

  Which statement about the Cisco UCCE solution in the virtualized environment is true?

  A. VMWare NIC teaming whether in active-active or active-standby configuration on the UCS B/C series is supported.
  B. Nexus 1000V virtual distributed switch can be used but only for 500 agent deployment mode.
  C. Cisco UCS VIC can be used on UCS C series TRC models.
  D. Spec-based virtualized servers based on intel E5 26xx cpu family at speed 2.40 GHz is supported.
  C. Cisco UCS VIC can be used on UCS C series TRC models.

• Question 13:

  In Cisco Finesse 10.0(x), Which is the last operation a supervisor need to perform in order to intercept the call?

  A. after a supervisor has transferred the call.
  B. after a supervisor has selected to talking agent for monitoring
  C. after a supervisor has started monitoring a call
  D. after a supervisor has barged into a call
  D. after a supervisor has barged into a call

• Question 14:

  Which type of traffic from the peripheral gateway to the central controller is considered high priority in the Cisco Unified Contact Center Enterprise solution?

  A. configuration requests
  B. skill group data
  C. routing and DMP control traffic
  D. Real-Time Monitoring
  C. routing and DMP control traffic

• Question 15:

  In a Cisco Finesse 10.0(x) deployment, which option is needed from the primary and secondary servers for certificate authority to generate a root, intermediate, and application certificate for Cisco Finesse?

  A. fully qualified domain name of the servers
  B. physical MAC address of the NIC card from the Cisco Finesse servers
  C. Certificate Signing Request
  D. IP address of server
  E. system ID of the server
  C. Certificate Signing Request

• Question 16:

  Which statement about when you deploy Cisco Unified CCE 12,000 agent deployment model where each physical CPU core is mapped 1-1 with a vCPU is true?

  A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
  B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
  C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
  D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
  B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

• Question 17:

  Refer to the exhibit.

  

  Which includes three inbound call flows with their respective average handle times. The deployment includes Cisco Unified Contact Center Enterprise, Cisco Unified Customer Voice Portal, Cisco Unified Communication Manager, and Cisco Unified Border Element. The customer needs to record all agent conversations with callers. What is the minimum average handle time needed to determine how many recording ports are required?

  A. 290.0 seconds
  B. 259.5 seconds
  C. 146.9 seconds
  D. 117.5 seconds
  C. 146.9 seconds

• Question 18:

  Which type of MTP is supported with Cisco Unified Mobile Agent?

  A. MTP Pass-Through
  B. MTP No Pass-Through
  C. MTP Pass-Around
  D. MTP No Pass-Around
  B. MTP No Pass-Through

• Question 19:

  Which Cisco Unified Border Element configuration is correct for a Cisco Unified Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?

  A. You must dedicate a voice gateway for VXML browser sessions.
  B. You must configure Cisco Unified Border Element as media pass flow-around mode.
  C. You must configure Cisco Unified Border Element as media pass flow-through mode.
  D. You must use box-to-box Cisco Unified Border Element redundancy.
  C. You must configure Cisco Unified Border Element as media pass flow-through mode.

• Question 20:

  A Cisco Unified Contact Center Enterprise solution is designed with geographic redundancy for the central controllers (with separate call routers and loggers). If Call Router Side A has device majority and its Ethernet private network NIC fails, which two events occur? (Choose two.)

  A. The Call Router Side B stays active, while the Call Router Side A goes idle.
  B. The Call Router Side A stays active, while Call Router Side B goes idle.
  C. There is no ability to make ICM configuration changes.
  D. Both sides go out of service for small period of time, Call Router Side A goes active, and Call Router Side B goes idle.
  E. The system operates as it did prior to failure.
  B. The Call Router Side A stays active, while Call Router Side B goes idle.
  C. There is no ability to make ICM configuration changes.