Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 61:

  Which setup is correct when you configure Cisco UCS B-Series VICs to reach the Fabric interconnect switches for Cisco Unified Contact Center Enterprise (UCCE) on Cisco UCS B-Series deployments?

  A. Enable Fabric Failover as an extra redundancy measure so that traffic from the UCS B- Series blade has the HA paths.
  B. Disable the Fabric Failover option.
  C. Enable this Fabric Failover only when the UCS B FI connects to a Common Layer 2 domain in upstream Network.
  D. Disable this Fabric Failover when the connected upstream network is operating in a Disjointed Layer 2 domain.
  B. Disable the Fabric Failover option.

• Question 62:

  Which two items are factors of bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise (UCCE) Agent Peripheral Gateway and the call router? (Choose two.)

  A. busy hour call attempts
  B. number of skill groups per agent
  C. percent of traffic with Courtesy Callback
  D. number of concurrent real-time reports
  E. percent of traffic requires Agent Greeting
  A. busy hour call attempts
  B. number of skill groups per agent

• Question 63:

  Which option describes the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

  A. Add a redundant device pool to the Cisco Unified CallManager Group configuration.
  B. Add a second TFTP server to the cluster.
  C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.
  D. Use an SRST reference in the device pool.
  C. Add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in device pool of the Cisco IP Phone.

• Question 64:

  Which two features does Cisco Unified Border Element provide when Cisco Unified CCE and Cisco Unified Customer Voice Portal are used? (Choose two.)

  A. Silent Monitor inbound voice calls
  B. secure communication using flow around mode
  C. load balancing outbound calls
  D. normalize SIP messages using SIP profiles
  E. record calls by forking the media
  C. load balancing outbound calls
  D. normalize SIP messages using SIP profiles

• Question 65:

  Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

  A. when QoS is enabled on both networks
  B. in cases in which there is gigabit bandwidth between sites
  C. under no circumstances
  D. when the Cisco Catalyst switch has dual power supplies
  C. under no circumstances

• Question 66:

  To maintain end-to-end reporting context, when an agent transfers a call to another ICM Skill Group, to which Cisco Unified Communications Manager configuration object should the call be transferred?

  A. route pattern
  B. agent IP phone
  C. CTI route point
  D. translation pattern
  E. translation route
  C. CTI route point

• Question 67:

  Which three statements about the high availability of Cisco Unified Intelligent Contact Management central controller are valid? (Choose three.)

  A. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  B. During Cisco Unified ICM call router failover processing, calls in progress in Cisco Unified Customer Voice Portal are disconnected, but all new calls are processed successfully.
  C. If ICM Logger side A fails, the impact of call processing is limited to ICM call router side
  E. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  F. There is no impact on call processing during a Cisco Unified ICM Logger failure.
  G. If the private LAN fails, the peripheral gateways are used to help determine the active call router side of the duplex pair.
  H. If ICM Logger side B fails, the ICM Router side B cannot send real-time and historical info to logger side A.
  A. If one ICM call router of a duplex pair of Cisco Unified ICM call routers fails, the surviving ICM call router recognizes the failure when it receives no response to heartbeats over the private LAN.
  E. If ICM Logger side A fails, router side B cannot send historical info to ICM Logger side A and is limited to ICM Logger side B.
  F. There is no impact on call processing during a Cisco Unified ICM Logger failure.

• Question 68:

  In a Cisco Unified Contact Center Enterprise deployment, which two options are the roles of the Administration and Data Servers? (Choose two.)

  A. administration server
  B. real-time data server
  C. analytical server
  D. recording server
  E. static server
  F. performance server
  A. administration server
  B. real-time data server

• Question 69:

  Which attribute can be created in Cisco Unified Contact Center Enterprise Precision Routing?

  A. Boolean or proficiency
  B. string or integer
  C. Boolean or integer
  D. proficiency or array
  A. Boolean or proficiency

• Question 70:

  The JTAPI communications between the Cisco Unified Communication Manager cluster and Cisco Unified Contact Center Enterprise include three distinct types of messaging. Which three options are those messages? (Choose three.)

  A. SIP call control messages
  B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  C. service control
  D. device and call monitoring
  E. subscription control
  F. device and call control
  B. routing control (Cisco Unified CM cluster request instructions from Cisco Unified CCE)
  D. device and call monitoring
  F. device and call control