Cisco 600-455 Online Practice Questions and Exam Preparation

Cisco 600-455 Online Questions & Answers

• Question 31:

  Which statement about when you deploy Cisco Unified CCE on UCS B/C Tested Reference Design TRC servers where each physical CPU core is mapped 1-1 with a vCPU is true?

  A. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as you do not over-subscribe the computing resources in MHz on each server host.
  B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.
  C. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the memory reservations are within 80% of the available memory of the host.
  D. You can overload/over-subscribe the vCPU/cores on the UCS servers as long as the total CPU reservations are within 65 percent of the available CPU of the host (there is spare room in CPU computing resources).
  B. You cannot overload/over-subscribe the vCPU/cores on the UCS servers even if you do not over-subscribe the computing resources in MHz on each server host.

• Question 32:

  In the Cisco Unified Contact Center Enterprise Outbound Option with SIP Dialer, which two Dialing Modes apply to Transfer to IVR based campaigns? (Choose two.)

  A. Preview dialing mode
  B. Direct Preview dialing mode
  C. Progressive dialing mode
  D. Predictive dialing mode
  E. Callback mode
  C. Progressive dialing mode
  D. Predictive dialing mode

• Question 33:

  Which two statements about Cisco Unified Customer Voice Portal Whisper Announcements are true? (Choose two.)

  A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).
  B. The maximum play time for a Whisper Announcement is subject to a timeout (default 45 sec).
  C. Two Whisper Announcements can play for each call.
  D. In Whisper Announcements, wave (.wav) is the only supported file type.
  E. While a Whisper Announcement is playing, the agent can put the call on hold.
  A. In Whisper Announcements, wave files must match Cisco Unified CVP encoding and format requirements (G.711, CCITT A-Law 8 kHz, 8 bit, mono).
  D. In Whisper Announcements, wave (.wav) is the only supported file type.

• Question 34:

  In a Cisco Finesse 10.0(x) deployment, primary and secondary nodes can be installed on separate domains. Which two requirements must be met for the pair to work properly? (Choose two.)

  A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
  B. Primary and secondary Cisco Finesse servers should only communicate with IP address.
  C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.
  D. All Cisco Finesse clients should connect to the server with IP address.
  E. All Cisco Finesse clients should be local to the Cisco Finesse servers.
  A. Each Cisco Finesse server should be able to perform DNS lookup of the other server using fully qualified domain name.
  C. All Cisco Finesse clients should be able to perform DNS lookups of the Cisco Finesse servers using the FQDN.

• Question 35:

  Which two features or functionalities does Cisco Unified Communications Manager provide for Cisco Unified CCE and Cisco Unified Customer Voice Portal? (Choose two.)

  A. agent to agent transfer
  B. Cisco Extension Mobility for agents
  C. Call queuing
  D. CT1 data on Cisco Agent Desktop screen pop
  A. agent to agent transfer
  B. Cisco Extension Mobility for agents

• Question 36:

  In Cisco Finesse 10.0(x), a supervisor has the capability to Monitor, Intercept, and Barge an agent call. Under which condition can a supervisor successfully intercept the call?

  A. after a supervisor has started monitoring a call
  B. after a supervisor has barged into a call
  C. after a supervisor has selected a talking agent for monitoring
  D. after a supervisor has conferenced into a call
  E. after a supervisor has transferred the call
  B. after a supervisor has barged into a call

• Question 37:

  Which option describes the impact of co-loading the Cisco Unified Outbound SIP Dialer on the same servers as the agent peripheral gateway in the Cisco Unified Contact Center Enterprise?

  A. Cisco Unified Outbound Dialer does not reduce agent capacity on the peripheral gateway server.
  B. Cisco Unified Outbound Dialer reduces agent capacity by a factor of four--each outbound port is equivalent to four agents on the peripheral gateway.
  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.
  D. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 15--each outbound port is equivalent to 15 agents on the peripheral gateway.
  C. Cisco Unified Outbound Dialer reduces agent capacity by a factor of 1.33--each outbound port is equivalent to 1.33 agents on the peripheral gateway.

• Question 38:

  When using microapps, which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode?

  A. CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE, VXML Gateway
  B. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
  C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  D. CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
  C. CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway

• Question 39:

  In Cisco Finesse 10.0(x), which VM network adapter type removes the requirement to disable the LRO feature on the VM host?

  A. Vlance network adapter type B. Flexible VM network adapter type
  C. E1000 network adapter type
  D. VMXNET network adapter type
  E. VMXNET3 network adapter type
  C. E1000 network adapter type

• Question 40:

  Which two statements about a Contact Center Enterprise solution in virtualized environment are true? (Choose two.)

  A. UCS B/C series NIC teaming is supported.
  B. 10/100 NIC speeds are supported.
  C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.
  D. 802.1Q uplinks to VMware hosts must not be configured for host/edge spanning-tree forwarding.
  A. UCS B/C series NIC teaming is supported.
  C. Gigabit Ethernet Auto Negotiation is optional for NIC and switch.