Which option describes how many reason codes you can assign across all teams using Cisco Finesse?
A. 50 sign-out reason codes and 50 not ready reason codes for a total of 100.
B. A total of 100 sign-out reason codes and not ready reason codes.
C. There is no limit. You can assign as many reason codes as you like.
D. 100 sign-out reason codes and 100 not ready reason codes for a total of 200.
Which three options dictate that MicroApps are not sufficient and require Call Studio for a Call Flow scripting? (Choose three.)
A. agent greeting
B. Courtesy Callback
C. Video prompt
D. recording a.wav file
E. agent whisper
F. IVR Outbound option
In the Cisco UCCE solution with CVP, what is determined with signification digits?
A. VXML gateway the call is placed in
B. agent ACD extension length
C. external phone number CallerID
D. how many digits of the dialed number are significant
The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid.
Which three options can cause this problem?
A. Cisco Unified Intelligence Center Publisher is not in service.
B. IP address was changed.
C. Time zone was changed.
D. Number of historical reports exceeded the system limits.
E. Hostname was changed.
F. Secondary DNS was changed.
You are about to perform a Tech refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDSDDS.
Which is the best explanation?
A. The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
B. The loggers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
C. Each side synchronized its data from the logger using SQL replication.
D. The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
With Cisco UCCE and CVP, calls that are routed to nailed-up mobile agents keep failing, which two options could be the cause? (Choose two.)
A. Incorrect Mobile Agent codec configured in the PG setup.
B. Unified CM remote CTI Ports (RCP) has the outbound trunk in its calling search space.
C. Unified CM SIP trunk has RFC2833 DTMF signaling method.
D. The mobile agents are using Finesse 9.1(1) as desktop.
E. No MTP resources configured to handle DTMF method mismatch.
Which microapps can capture DTMF from the caller in the CVP environment?
A. Menu and Get Digits
B. Menu, play Media, and get Digits
C. Play Media, Get Speech, and Get Digits
D. Get Speech, Menu, and get Digits
Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?
A. You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements.
B. You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.
C. You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements.
D. You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.
Which option about the Cisco UCCE heartbeat interval and maximum number of missed heartbeats allowed between duplexed sides over the private network is true?
A. 100 ms, 3 heartbeats
B. 400 ms, 3 heartbeats
C. 400 ms, 5 heartbeats
D. 100 ms, 5 heartbeats
Which two statements about Cisco CVP Whisper Announcements are true? (Choose two.)
A. The first number calls the ringtone service that the caller hears while the Whisper Announcement plays to the agent. The CVP default for this number is 92929292.
B. As an option, set the dial plan with 9191*.
C. The second number calls the Whisper Announcement itself. The CVP default for this number is 9191919100.
D. The second number calls the Whisper Announcement itself. The CVP default for this number is 9292929200.
E. As an option, set the dial plan with 9292*.
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