Cisco 500-450 Online Practice Questions and Exam Preparation

Cisco 500-450 Online Questions & Answers

• Question 1:

  Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

  A. Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
  B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1
  C. Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
  D. Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
  B. Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1

• Question 2:

  Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

  A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
  B. It monitors and reports calls on all lines on the phone.
  C. It monitors and reports of calls on only one line on the phone.
  D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
  E. Shared lines are supported on ACD lines but not on non-ACD lines.
  F. It requires a maximum of two call appearances.
  A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.
  B. It monitors and reports calls on all lines on the phone.
  F. It requires a maximum of two call appearances.

• Question 3:

  Within Cisco Unified ICM, which process handles communication between the router and peripheral gateway components?

  A. dbagent
  B. opcs
  C. ccagent
  D. mds
  C. ccagent

• Question 4:

  Which option is needed is needed to "user.microapp.media_server=http://mediaserver value on ICM scripts prior to release of 10.x?

  A. Mapping an IP address to hostname on Cisco UCCE
  B. CVP to route calls to "mediaserver"
  C. No default "mediaserver" in CVP configuration
  D. Mapping an IP address to hostname on VXML gateway
  D. Mapping an IP address to hostname on VXML gateway

• Question 5:

  Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?

  A. dialed number, network VRU, ring back, error
  B. agent device, network VRU, ringtone, survivability
  C. agent device, CUCM VRU, ringtone, survivability
  D. agent device, network VRU, ringtone, error
  D. agent device, network VRU, ringtone, error

• Question 6:

  Which microapps can capture DTMF from the caller in the CVP environment?

  A. Menu and Get Digits
  B. Menu, play Media, and get Digits
  C. Play Media, Get Speech, and Get Digits
  D. Get Speech, Menu, and get Digits
  D. Get Speech, Menu, and get Digits

• Question 7:

  Which three options dictate that MicroApps are not sufficient and require Call Studio for Call Flow scripting? (Choose three.)

  A. Courtesy Callback
  B. recording a .wav file
  C. FTP a file
  D. Emergency Contact Center closure
  E. agent whisper
  F. IVR Outbound option
  G. agent greeting
  A. Courtesy Callback
  B. recording a .wav file
  C. FTP a file

• Question 8:

  Which statement about when you deploy Cisco UCCE on Cisco UCS C-Series Tested Reference Configuration (TRC) Servers assuming the UCCE VM coresidency rules are met?

  A. You must check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements.
  B. You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.
  C. You can add SAN external storage in addition to local disks on the UCS C-Series TRCs to meet UCCE VMs IOPS requirements.
  D. You can enable Thin Provisioned vDisks to have more disk space on order to meet UCCE VMs IOPS requirements.
  B. You do not need to check/calculate if you have enough IOPS as specified on UCCE docwiki VMs storage requirements since TRC is pre-tested with known VM storage requirements.

• Question 9:

  Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  A. agent device, network VRU, ringtone, error
  B. ICM dialed number, network VRU, ring back, error
  C. agent device, CUCM VRU, ringtone, survivability
  D. ICM dialed number plan, network VRU, ringtone, error
  E. agent device, network VRU, ringtone, survivability
  A. agent device, network VRU, ringtone, error

• Question 10:

  Which tool can be used to monitor Cisco Unified Communications Manager statistics?

  A. Real-Time Monitoring Tool
  B. Operations Console
  C. Performance Monitor
  D. Cisco Unified Contact Center Domain Manager
  A. Real-Time Monitoring Tool