Cisco Cisco Certifications 500-450 Questions & Answers

• Question 41:

  Which Cisco UCCE Admin tool provides a live stream or errors as they are reported by the router?

  A. Diagnostic Framework Portico

  B. RTTest

  C. Script Editor

  D. Router Log Viewer

  Correct Answer: D

• Question 42:

  Which list of scripting objects is valid in a Consider If formula for Precision Queue?

  A. Call, PQ, SkillGroup, Call Type

  B. Call, Attribute, SkillGroup, Call Type

  C. Call Manager, Proficiency, Skillgroup, Call type

  D. Call, PQ, Attribute, Call Type

  Correct Answer: A

• Question 43:

  Which Cisco Finesse CLI command provides the license MAC address?

  A. show network detail

  B. show net details

  C. show net status

  D. show network status

  E. show status

  Correct Answer: E

• Question 44:

  What must be enabled when configuring voice gateways to support SIP dialers?

  A. 200rel

  B. signaling forward unconditional

  C. signaling forward 100

  D. 100rel

  Correct Answer: D

• Question 45:

  Which batch script can be used to view VXML application states and port count for a Cisco CVP VXML server?

  A. getVersions.bat

  B. displayApp.bat

  C. updateApp.bat

  D. status.bat

  Correct Answer: D

• Question 46:

  In Cisco UCCE 10.0(x) Outbound Option, the Routing and Administrative scripts are needed for the solution to work properly.

  Which two statements describe the functionality of the Administrative script? (Choose two.)

  A. transfers a call to IVR as a part of IVR campaign

  B. transfers a call to IVR or Non-IVR for Answering machine or abandon calls

  C. controls a percentage of agents to be used in a campaign skill group

  D. reserves agents for specific outbound campaign

  E. enables and disables skill group for an outbound campaign

  Correct Answer: CE

• Question 47:

  Refer to the exhibit.

  

  In Cisco UCCE Outbound Option when configuring transfer to IVR campaign, which two nodes can be used in the routing script to transfer the call to an external script (CVP VXML application)? (Choose two.)

  A. Go to Script node

  B. Send to VRU node

  C. Queue to Skill Group node

  D. Translation Route to VRU node

  E. Route Select node

  Correct Answer: BD

• Question 48:

  What is the maximum number of agents that can be configured within Cisco packaged Contact Center Enterprise up to release 10.5?

  A. 76,000

  B. 500

  C. 1000

  D. 2000

  E. 6000

  Correct Answer: E

• Question 49:

  Which three statements about Multi Line Agent mode in Cisco UCCE with Finesse 10.5 and beyond are true? (Choose three.)

  A. Allows UCCE to support Join Across Line and Direct Transfer Across Line features on the phone.

  B. It monitors and reports calls on all lines on the phone.

  C. It monitors and reports of calls on only one line on the phone.

  D. It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.

  E. Shared lines are supported on ACD lines but not on non-ACD lines.

  F. It requires a maximum of two call appearances.

  Correct Answer: ABF

• Question 50:

  Which three items does the Cisco Finesse administrative application allow administrators to configure? (Choose three.)

  A. upload third-party gadgets

  B. wrap-up reasons and phonebooks

  C. call variable and ECC variable layout

  D. ready and login reason codes

  E. workflows and workflow actions

  F. connections to third-party gadget server and the Administration and Data server database

  Correct Answer: BCE