Cisco Cisco Certifications 500-450 Questions & Answers

• Question 11:

  Which command is used to examine detailed events processes by the router with Cisco UCCE?

  A. showlogs rtr

  B. dumplog router

  C. viewlogs rtr

  D. Dumplog rtr

  Correct Answer: D

• Question 12:

  Which two ICM scripting nodes support dynamic setting? (Choose two.)

  A. Percent Allocation

  B. Precision Queue

  C. Skill Group

  D. Peripheral gateway

  E. Call Type

  Correct Answer: BE

• Question 13:

  Within Cisco UCCE, which process handless communication between the router and peripheral gateway components?

  A. dbagent

  B. ccagent

  C. opcs

  D. mds

  Correct Answer: B

• Question 14:

  Which variable does the Cisco CVP use to return information about problems encountered while running a script?

  A. user.microapp.input_type

  B. user.microapp.server_info

  C. user.microapp.FromExtVXML

  D. user.microapp.error_code

  Correct Answer: D

• Question 15:

  In the Cisco UCCE solution, which process is responsible for peer-to-peer synchronization?

  A. router

  B. opc

  C. ccagent

  D. mds

  Correct Answer: D

• Question 16:

  While a voice gateway accesses webservices elements, it times out and throws an error.badfetch event. Which two options are common ways to reduce such errors?

  A. Set FetchAudioDelay timeout

  B. Set mediafetchDelay

  C. Set FetchAudioMinimum timeout.

  D. Set mediafetchDelay timeout.

  Correct Answer: AC

• Question 17:

  What is the semantic meaning of the RouterCallKeyDay variable?

  A. It represents a number that uniquely identifies the call during the day it was taken. For example: at midnight it would reset to zero.

  B. It represents a string that corresponds to the day that the call was taken. For example: at midnight it could advance from “Monday” to “Tuesday”.

  C. It represents a number that corresponds to the day that the call was taken. For example: at midnight it could increment from 151191 to 151192.

  D. It represents a sequence number used for ordering rows for the same call.

  E. It represents a string that corresponds to a Globally Unique Call Identifier.

  Correct Answer: C

• Question 18:

  When configuring the Cisco CVP Courtesy Callback feature in the ingress and VXML gateway, which configuration is needed to ensure that SIP is set up to forwards SIP INFO messaging.

  A. signaling forward unconditional

  B. signaling forward conditional

  C. signaling forward conditional sip info

  D. signaling forward unconditional sip info

  E. signaling sip forward unconditional

  Correct Answer: A

• Question 19:

  Which option describe the steps to configure a non-global Not Ready code for a team using Cisco UCCE solution with Cisco Finesse?

  A. Configure team, add Not Ready reason code in Cisco Finesse, and the reason code to that team.

  B. Configure team, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), and reason code to team.

  C. Configure team, add Not Ready reason code in Cisco Finesse (uncheck “Global?” check box), and the reason code to that team.

  D. Configure team, add Not Ready reason code in UCCE, add reason code to team in Cisco Finesse.

  Correct Answer: C

• Question 20:

  Which two methods ensure that Cisco UCCE route requests that experience unexpected scripting conditions are counted as default –routed rather than errors in call type reports? (Choose two.)

  A. Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.

  B. Use script end node instead of release call.

  C. Configure default labels for each skill group.

  D. In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.

  E. Configure default labels for each dialed number.

  Correct Answer: AE