Cisco UCCE is deployed with Cisco Finesse and you make changes to CTI Server or UCCE Administration. Which service must be restarted for changes to take effect?
A. Cluster Manager
B. Cisco Dirsync
C. Cisco Finesse Tomcat
D. System Application Agent
E. Cisco DB
Which two statements about Precision Queues are true? (Choose two.)
A. A Wait Time may be configured in any step except for the last step.
B. At least on step must be configured for a Precision Queue.
C. Either Skill Groups or Precision Queues must be utilized within an instance – not both.
D. Precision Queues can be configured for usage in agent-based inbound campaigns.
E. A Consider If statement may be configured in any step.
On a VXML gateway with Cisco CVP, which Cisco IOS application service specifies the number of significant digits that are expected to be prepended to the dialed number?
A. bootstrap.tcl
B. ringtone.tcl
C. Bootstrap.vxml
D. handoff.tcl
Which tool is used to expand the size of Cisco UCCE databases?
A. Microsoft SQL Studio
B. database sizing utility
C. DBExpand
D. ICMDBA
Which two actions are needed to enable VXML application detail reporting? (Choose two.)
A. Enable reporting for CVP VXML Server as well as VXML Application detail.
B. Deploy CVP reporting server then associate CVP Call Server to the CVP reporting server.
C. Set user.vxml_detail_rpt_Serv to value 1.
D. Set user.vxml_detail_rpt_Serv to value 0.
E. Enable Report Data Exclusive Filtering.
A new gateway was added to the Cisco CVP in a comprehensive deployment and calls are failing with error “403 forbidden”.
What is the possible cause?
A. Gateway cache requires a reset.
B. Toll Fraud security is not configured correctly.
C. Gateway authentication has not been configured.
D. Gateway IP has been blacklisted.
In the Cisco UCCE with CVP centralized deployment with single data center, which statement about how to increase the CVP availability is true?
A. Must have SIP Proxy server to pass messages between the gateways and the CVP servers.
B. Deploy CVP with N:N redundancy.
C. Deploy CVP with N+1 redundancy.
D. Deploy CVP standalone to handle downtime.
Which CVP dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment prior to release 11.x?
A. dialed number, network VRU, ring back, error
B. agent device, network VRU, ringtone, survivability
C. agent device, CUCM VRU, ringtone, survivability
D. agent device, network VRU, ringtone, error
Which two statements about installation and deployment of Cisco UCCE VMs on VMware ESXi hosts are true? (Choose two.)
A. You cannot enable hyper-threading at the hypervisor level.
B. Disable hyper-threading, but you can over-subscribe the vCPU and vRAM.
C. Enable hyper-threading at the Guest OS level.
D. Enable hyper threading at the hypervisor level.
E. Enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.
Which two situations can cause the “Send to VRU” to fail within an ICM script for Cisco CVP? (Choose two.)
A. VRU PIM just got out of service.
B. No network VRU is configured for the routing client.
C. Send to originator is not enabled.
D. Incorrect media file name.
E. Primary VRU peripheral gateway is out of service.
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