Cisco Cisco Certifications 500-450 Questions & Answers

• Question 31:

  Which tool can be used to monitor transcoders in a CVP mixed codec environment?

  A. Performance Monitor

  B. Operations Console

  C. Real-Time Monitoring Tool

  D. VXML gateway statistics tool

  Correct Answer: C

• Question 32:

  With Cisco Finesse 11.0, which two commands will stop and start the Tomcat service? (Choose two.)

  A. To start the Cisco Tomcat service, enter this CLI command: utils start Cisco Tomcat

  B. To start the Cisco Tomcat service, enter this CLI command: utils service Tomcat

  C. To start the Cisco Tomcat service, enter this CLI command: utils service start Tomcat

  D. To start the Cisco Tomcat service, enter this CLI command: utils service stop Cisco Finesse Tomcat

  E. To start the Cisco Tomcat service, enter this CLI command: utils service stop Tomcat

  F. To start the Cisco Tomcat service, enter this CLI command: utils service start Cisco Finesse Tomcat

  Correct Answer: CE

• Question 33:

  Which three devices show an operating status within Cisco CVP OAMP control center? (Choose three.)

  A. VXML gateway

  B. Cisco Unified CVP reporting server

  C. Cisco Unified CVP VXML server

  D. SIP proxy server

  E. Cisco Unified Communications Manager

  F. Cisco Unified Contact Center Enterprise server

  G. Cisco Unified CVP call server

  Correct Answer: BCG

• Question 34:

  Which option lists what the Security Wizard configures with Cisco UCCE?

  A. Windows Firewall and IPsec configuration

  B. VPN configuration and IPsec configuration

  C. Windows Firewall and SQL hardening

  D. IPsec configuration and anti-virus exception

  Correct Answer: C

• Question 35:

  When performing an update to Cisco UCCE solution, which components do not need to be upgraded together during the same maintenance window?

  A. Call router and peripheral gateway

  B. Administrative workstation and HDS-DDS

  C. Call router and logger

  D. Call router and administrative workstation

  Correct Answer: A

• Question 36:

  Which two options affect the Ring No Answer behavior of the agent with the Cisco UCCE Solution and Cisco CVP? (Choose two.)

  A. CVP transfer timeout timer setting

  B. Agent Desktop Ring No Answer time setting

  C. Target Require

  D. Cisco Unified Communications manager unattended port setting

  E. Consider-IF in a precision queue step

  Correct Answer: BC

• Question 37:

  Which option best describes the issue with a call failing at the Send to VRU node in a comprehensive Cisco CVP deployment?

  A. Call type is not mapped to the ICM script.

  B. VRU label in the CVP dial plan does not match the dial peer on the VXML gateway.

  C. CVP server is running on temporary licenses.

  D. VXML application is not deployed to the CVP servers.

  Correct Answer: B

• Question 38:

  Using queue at the edge with ELCAC, which two configurations in Cisco UCM are correct? (Choose two.)

  A. Set a SIP trunk towards each SIP proxy for IP originated calls. This SIP trunk should use Location=Shadow.

  B. Configure SIP Profile to Reroute Incoming Request using Call-Info header with purpose=x cisco-origIP

  C. Set a SIP trunk towards each CVP Call Server for IP originated calls. This SIP trunk should use Location=Phantom

  D. Configure SIP profile to Reroute Incoming Request using Contact-Info header with purpose=x-ciscoorigIP

  E. Create a UCM SIP Profile with Reroute Incoming request based on Contact Header.

  Correct Answer: AB

• Question 39:

  Which three rules apply when configuring agent teams? (Choose three.)

  A. An agent team can have multiple primary supervisors but can only be a member of one teams.

  B. All agents that belong to an agent team and all supervisors for that agent team must be on the same peripheral.

  C. An agent can be a member of only one agent team.

  D. An agent team can have only one primary supervisor.

  E. An agent team can have only one primary supervisor but can be a member of multiple teams.

  F. An agent team can have multiple primary supervisors.

  Correct Answer: BCD

• Question 40:

  Which statements about administrative scripts in the Cisco UCCE solution is true?

  A. Administrative scripts can use an ICM gateway node.

  B. Administrative scripts can run more than one time per second.

  C. Administrative scripts must be associated with a call type.

  D. Administrative scripts can use a DB Lookup node.

  Correct Answer: D