Cisco Cisco Certifications 500-450 Questions & Answers

• Question 81:

  Which two statements about when you install/deploy Cisco Unified Contact Center Enterprise VMs on VMware ESXi hosts are true? (Choose two.)

  A. You can enable hyper-threading at the hypervisor level.

  B. You cannot enable hyper-threading, but you can over-subscribe the vCPU and vRAM.

  C. You can enable hyper-threading at the Guest OS level.

  D. You can enable hyper-threading at the hypervisor level, but you cannot over-subscribe the vCPU and vRAM.

  E. You cannot enable hyper-threading at the hypervisor level.

  Correct Answer: CE

• Question 82:

  Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

  A. ICM Organizational Unit

  B. ICM facility

  C. ICM User Group policy

  D. ICM Security policy

  E. ICM instance

  F. ICM agent users

  Correct Answer: ABE

• Question 83:

  Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Tested Reference Configuration Servers is true?

  A. You check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

  B. You do not need to check/calculate if you have enough IOPS as described on Cisco Unified CCE docwiki VMs storage requirements.

  C. You can add more disks to the Cisco UCS C-Series TRCs to meet IOPS requirements.

  D. You cannot add more disks, but you can connect the Cisco UCS C-Series TRC to the SAN in the network to meet IOPS requirements.

  Correct Answer: B

• Question 84:

  Which dial number patterns are needed on a Cisco Packaged Contact Center Enterprise deployment when configuring Cisco Unified CVP?

  A. agent device, network VRU, ringtone, error

  B. ICM dialed number, network VRU, ring back, error

  C. agent device, CUCM VRU, ringtone, survivability

  D. ICM dialed number plan, network VRU, ringtone, error

  E. agent device, network VRU, ringtone, survivability

  Correct Answer: A

• Question 85:

  Using queuing at the edge with SigDigits, which option describes what "param sigdigits 3" on the bootstrap service accomplishes?

  A. Prefix three digits to the dialed number at the end.

  B. Suffix three digits to dialed number.

  C. Truncate three digits from dialed number.

  D. Consider only the first three digits from the dial number.

  Correct Answer: C

• Question 86:

  Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

  A. Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.

  B. Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.

  C. Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.

  D. Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

  Correct Answer: B

• Question 87:

  The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

  A. Time zone was changed.

  B. Secondary DNS was changed.

  C. Hostname was changed.

  D. Number of historical reports exceeded the system limits.

  E. Cisco Unified Intelligence Center Publisher is not in service.

  F. IP address was changed.

  G. Primary NTP server was changed.

  H. Number of concurrent real-time reports exceeded the system limits.

  Correct Answer: ACFG

• Question 88:

  Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

  A. No network VRU is configured for the routing client.

  B. VRU PIM just got out of service.

  C. Incorrect media file name.

  D. Send to originator is not enabled.

  E. Primary VRU peripheral gateway is out of service.

  Correct Answer: AB

• Question 89:

  Refer to the exhibit.

  

  This exhibit is the setup of the Cisco Unified Customer Voice Portal Server. Based on this configuration, which two options must be configured in the Cisco Unified Contact Center Enterprise Configuration Manager tool? (Choose two.)

  A. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 5000.

  B. A network trunk group explorer trunk group should be configured on the Cisco Unified CVP PG peripherals with a peripheral number of 100.

  C. A VRU PG peripheral should be configured with a peripheral ID of 5000.

  D. A network VRU should be configured with a label of maximum length 10 digits.

  E. A PG explorer peripheral should be configured with a peripheral ID of 200.

  Correct Answer: BD

• Question 90:

  When performing an upgrade to Cisco Unified Contact Center Enterprise solution, which components do not need to be upgraded together during the same maintenance window?

  A. Cisco Unified ICM call router and logger

  B. Cisco Unified ICM call router and administrative workstation

  C. Cisco Unified ICM call router and peripheral gateway

  D. administrative workstation and HDS-DDS

  Correct Answer: C