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Cisco 500-442 Online Practice Questions and Exam Preparation

500-442 Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jan 04, 2026

Cisco 500-442 Online Questions & Answers

  • Question 1:

    Which user role must be assigned to the ToExtVXML variable in the ICM script?

    A. Config Manager Role
    B. Internet Script Editor Role
    C. ICM Script Admin Role
    D. Agent Admin Role

  • Question 2:

    Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

    A. the file format is mp3
    B. G711 mu-law or a-law
    C. G729
    D. the max file size is 40 MB
    E. the file format is wav

  • Question 3:

    Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

    A. view Team gadget in Finesse
    B. answer Calls from Skill groups and PQs
    C. CUC login
    D. log in to CCE admin
    E. CUCMAPI

  • Question 4:

    What are two tools an Agent Desktop Admin Role can access? (Choose two.)

    A. Script Editor
    B. Call Trace
    C. Reason Code
    D. Workflow
    E. Config Manager Tools

  • Question 5:

    WhichVVBCLI command can set an individual media file to an expired state?

    A. utils vvb cache stale_cache_entry
    B. set vvb cache stale_cache_entry
    C. show set vvb cache stale_cache_entry
    D. set vvb cache stale_cache_entries

  • Question 6:

    What are two parts of a Single Sign-on message flow? {Choose two.)

    A. IdS detects the user has an invalid access token
    B. IdS detects the user has a valid access token
    C. IdS provides a login page for authenticating the user
    D. IdP provides a login page for authenticating the user
    E. Browser issues PUT of the Finesse desktop with an access token

  • Question 7:

    What is the suggested mechanism to offer coaching to agents by supervisors?

    A. TeamMessage
    B. Desktop chat
    C. Email
    D. Whisper coaching

  • Question 8:

    Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

    A. Monitor
    B. Edit
    C. Browse
    D. Quick Edit

  • Question 9:

    Which two steps are required to configure RONAfor CCE? (Choose two.)

    A. Survivability
    B. Auto-answer
    C. CCE Web Admin
    D. Scripting logic
    E. Skill target configuration

  • Question 10:

    Which two functionalities should a Contact Center typically be provided? (Choose two.)

    A. Skill-Based Routing
    B. Surveys
    C. IVR and Queuing
    D. TCP/IP
    E. Routing Protocols

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