Cisco 500-442 Online Practice Questions and Exam Preparation

Cisco 500-442 Online Questions & Answers

• Question 1:

  Deploying a VXML application is a two-step process. The first step is deploying the projects to a local archive (.zip file using the Deploy option in Call Studio). The second part of the project deployment uses SPOG to transfer the .zip file to the VXML Server(s). Which option in SPOG will be utilized to transfer these zip files to VXML Server(s)?

  A. Route Settings under Call Settings card
  B. IVR Settings under Call Settings card
  C. Device Configuration under Infrastructure Settings card
  D. Miscellaneous under Call Settings card
  C. Device Configuration under Infrastructure Settings card

• Question 2:

  Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

  A. Report Designer
  B. Dashboard Administrator
  C. Security Administrator
  D. Report Definition Designer
  E. Security Configuration Designer
  A. Report Designer
  C. Security Administrator

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  Explanation/Reference:

• Question 3:

  What are two channels or features supported by ECE? (Choose two.)

  A. TSMS
  B. Chat
  C. Courtesy Callback
  D. Callback
  E. Email
  B. Chat
  E. Email

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  Explanation/Reference:

• Question 4:

  In CCE deployments, which two configuration tasks can be performed via the Finesse Server Administration page? {Choose two.)

  A. Routing Layouts
  B. Workflows
  C. Routing scripts
  D. Skill-groups
  E. Reason Codes
  B. Workflows
  E. Reason Codes

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  Explanation/Reference:

• Question 5:

  Which two actions are Supervisors able to perform that Agents are unable to perform? (Choose two.)

  A. view Team gadget in Finesse
  B. answer Calls from Skill groups and PQs
  C. CUC login
  D. log in to CCE admin
  E. CUCMAPI
  A. view Team gadget in Finesse
  D. log in to CCE admin

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  Explanation/Reference:

• Question 6:

  Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?

  A. CCE Admin page
  B. Domain Manager
  C. Active Directory
  D. Configuration Manager
  D. Configuration Manager

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  Explanation/Reference:

• Question 7:

  Which two components are needed to setup RONA? (Choose two.)

  A. Agent Permission levels
  B. Call Routing Logic
  C. System timers
  D. Skill Target Configuration
  E. Attribute settings
  B. Call Routing Logic
  C. System timers

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  Explanation/Reference:

• Question 8:

  Which two components must a script be associated with to run? (Choose two.)

  A. CED
  B. Media Routing Domain
  C. Skill Target
  D. Call Type
  E. Dialed Number
  B. Media Routing Domain
  D. Call Type

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  Explanation/Reference:

• Question 9:

  Where should the RONA setting be positioned the highest?

  A. on CVP OPS console
  B. on the phone in CUCM
  C. on the desk setting on UCCE
  D. on the script in UCCE
  C. on the desk setting on UCCE

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  Explanation/Reference:

• Question 10:

  Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

  A. VRU PG
  B. Unified Communications Manager
  C. Media Server
  D. Voice Browser
  E. Finesse Server
  C. Media Server
  D. Voice Browser

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  Explanation/Reference: