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Cisco 500-442 Online Practice Questions and Exam Preparation

500-442 Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jul 14, 2026

Cisco 500-442 Online Questions & Answers

  • Question 11:

    What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)

    A. TCP/IP disconnect reports
    B. Real-time Report
    C. Historical Report
    D. Administration Audit Report
    E. Call Routing Reports

  • Question 12:

    How are additional ICM Tools added?

    A. Script Editor is available in the PG and ICM Router server.
    B. PG Server node will add the additional tools provided in the Administration Tools folder.
    C. Admin Server node will add the additional tools provided in the Administration Tools folder.
    D. The Logger Server node will add the additional tools provided in the Administration Tools folder.

  • Question 13:

    Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

    A. access a database and provide the caller with all the needed information to complete the transaction (Self Service)
    B. TCP/IP connections through the network
    C. reporting
    D. heartbeat mechanism between Contact Center components
    E. caller defines the reason for the call from several menu options

  • Question 14:

    Which two steps are required to configure a Supervisor? (Choose two.)

    A. assign the Supervisor to only one Team
    B. assign the Supervisor to a Skill Group and Precision Queue
    C. make sure the Supervisor has an Active Directory Account
    D. ensure that "Is Supervisor" is checked
    E. assign the Supervisor to a Precision Queue

  • Question 15:

    What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

    A. Cisco Unified Communication Manager Server
    B. Cisco Customer Voice Portal Reporting Server
    C. Cisco Data Browser
    D. Cisco Administration Serverand Historical Data Server
    E. Cisco Virtual Voice Browser

  • Question 16:

    In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

    A. ICM sends an Agent Label, which prompts a command to CVP.
    B. ICM responds to the Route Request by running a Routing Script.
    C. ICM responds to the Route Request by running an Administrative Script.
    D. ICM sends a VRU Label, which prompts a command to CVP

  • Question 17:

    Which script mode is in use if the script's appearance has changed to a bright white background with black dots?

    A. Monitor
    B. Edit
    C. Browse
    D. Quick Edit

  • Question 18:

    What are two descriptions for the Agent Targeting Rule? (Choose two.)

    A. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE Agent Peripheral Gateways (PG).
    B. The Agent Targeting Rule allows Call Routing to be configured by specifying the Agent Extension range and valid Routing Clients.
    C. Agent Targeting Rule configuration simplifies the Mobile Agent configuration for the CCE Agent Peripheral Gateways (PG).
    D. Agent Targeting Rule configuration simplifies the Call Routing configuration for the CCE VRU Peripheral Gateways (PG).
    E. The Agent Targeting Rule allows configuration of Media groups by specifying the Agent id range and valid Routing Clients.

  • Question 19:

    What is the maximum number of attributes that can be assigned to an Agent?

    A. 40
    B. 50
    C. 200
    D. 500

  • Question 20:

    What is the suggested mechanism to offer coaching to agents by supervisors?

    A. TeamMessage
    B. Desktop chat
    C. Email
    D. Whisper coaching

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