Cisco 500-442 Online Practice Questions and Exam Preparation

Cisco 500-442 Online Questions & Answers

• Question 41:

  What are two default CCB VXML applications that could be modified? (Choose two.)

  A. CallbackEntry
  B. cvp_ccb-vxml.tcl
  C. Callback Engine
  D. BillingQueue
  E. CallbackQueue
  A. CallbackEntry
  E. CallbackQueue

  ---

  Explanation/Reference:

• Question 42:

  What are two tools an Agent Desktop Admin Role can access? (Choose two.)

  A. Script Editor
  B. Call Trace
  C. Reason Code
  D. Workflow
  E. Config Manager Tools
  D. Workflow
  E. Config Manager Tools

  ---

  Explanation/Reference:

• Question 43:

  What are two parts of a Single Sign-on message flow? {Choose two.)

  A. IdS detects the user has an invalid access token
  B. IdS detects the user has a valid access token
  C. IdS provides a login page for authenticating the user
  D. IdP provides a login page for authenticating the user
  E. Browser issues PUT of the Finesse desktop with an access token
  D. IdP provides a login page for authenticating the user
  E. Browser issues PUT of the Finesse desktop with an access token

  ---

  Explanation/Reference:

• Question 44:

  Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

  A. Configure set variable in ICM script editor
  B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
  C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.
  D. Configure Business Hours under Organizational Setup > Departments under CCE Admin
  E. Configure an IF node in ICM script editor
  B. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
  C. Use the expression BusinessHourStatus. . BusinessHours in the IF node.

• Question 45:

  Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)

  A. Dialed Numbers
  B. Agents
  C. Routing Scripts
  D. Administrative Scripts
  E. Deleted Objects
  B. Agents
  C. Routing Scripts

  ---

  Explanation/Reference:

• Question 46:

  WhichVVBCLI command can set an individual media file to an expired state?

  A. utils vvb cache stale_cache_entry
  B. set vvb cache stale_cache_entry
  C. show set vvb cache stale_cache_entry
  D. set vvb cache stale_cache_entries
  A. utils vvb cache stale_cache_entry

  ---

  Explanation/Reference:

• Question 47:

  Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)

  A. configure Skill groups and Skill targets
  B. configure Agent Desk Settings
  C. configure Route teams and Skill targets
  D. configure Agent Route Groups
  E. configure the Administrators
  B. configure Agent Desk Settings
  D. configure Agent Route Groups

  ---

  Explanation/Reference:

• Question 48:

  What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

  A. PCCE 4K
  B. PCCE 2K
  C. PCCE Admin Mode
  D. PCCE Lab Mode
  E. PCCE 12K
  A. PCCE 4K
  E. PCCE 12K

  ---

  Explanation/Reference:

• Question 49:

  Which two functionalities should a Contact Center typically be provided? (Choose two.)

  A. Skill-Based Routing
  B. Surveys
  C. IVR and Queuing
  D. TCP/IP
  E. Routing Protocols
  A. Skill-Based Routing
  C. IVR and Queuing

• Question 50:

  How does Precision Queue allow callers to reach an Agent that is different from Skill groups?

  A. the number of calls the agent has taken
  B. the Weight of the attribute
  C. the agent with the Most Attributes
  D. Longest Available
  B. the Weight of the attribute

  ---

  Explanation/Reference: