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Cisco 500-442 Online Practice Questions and Exam Preparation

500-442 Exam Details

  • Exam Code
    :500-442
  • Exam Name
    :Administering Cisco Contact Center Enterprise (CCEA)
  • Certification
    :Cisco Certifications
  • Vendor
    :Cisco
  • Total Questions
    :60 Q&As
  • Last Updated
    :Jul 14, 2026

Cisco 500-442 Online Questions & Answers

  • Question 51:

    How many teams can an Agent be a part of?

    A. 1
    B. 2
    C. 3
    D. unlimited

  • Question 52:

    Which user role must be assigned to the ToExtVXML variable in the ICM script?

    A. Config Manager Role
    B. Internet Script Editor Role
    C. ICM Script Admin Role
    D. Agent Admin Role

  • Question 53:

    Which two types of scripts can be created with the Script Editor? (Choose two.)

    A. Call Flow and Call Control Scripts
    B. Call Studio Scripts
    C. Routing Scripts
    D. Tenant Scripts
    E. Administrative Scripts

  • Question 54:

    How many Workflows are supported by Finesse?

    A. up to 20 Workflows with 5 per Team
    B. up to 100 Workflows with 5 per Team
    C. up to 100 Workflows with 20 per Team
    D. up to 200 Workflows with 20 per Team

  • Question 55:

    What is the function of the CVP Subdialog Return element in a VXML application?

    A. populate variables sent back to CCE
    B. populate variables sent back to Virtualized Voice Browser
    C. populate variables sent back to VXML Gateway
    D. populate variables sent back to VXML Server

  • Question 56:

    What are two possible Outbound Dialing Modes? (Choose two.]

    A. Direct Predictive Mode
    B. Preview Mode
    C. Progression Mode
    D. Accept Mode
    E. Predictive Mode

  • Question 57:

    When is the IVR leg established in a CCE Call Flow?

    A. when CVP establishes an HTTP link with the VXML Server
    B. when CVP establishes an HTTP link with the Media Server
    C. when CVP establishes an HTTP link with theVVB(or IOS VXML Gateway)
    D. when the Ingress Gateway delivers a SIP invite message to the CVP server

  • Question 58:

    Which tool can be used to verify the configuration of Basic Call settings?

    A. Deleted Objects tool
    B. ICM Script Editor
    C. Router Log Viewer
    D. Call Tracer

  • Question 59:

    What are two purposes of Cisco Unified Intelligence Center? (Choose two.)

    A. allows agents to re-skill to a different skill group or team
    B. automates Text to Voice Bot Configurations
    C. allows different groups of users to configure APIs based on their roles
    D. obtains data from the base solution's database, known as Data Sources
    E. customizes the visual presentation of the reports

  • Question 60:

    Which .bat file displays the status of the VXML server and the applications running?

    A. ResumeApp.bat
    B. Stalus.bat
    C. Update.bat
    D. Deploy.bat

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