Cisco 500-442 Online Practice Questions and Exam Preparation

Cisco 500-442 Online Questions & Answers

• Question 21:

  What are the two primary roles of the PSTN and voice gateway in the Unified CCE solution? (Choose two.)

  A. The voice gateway may modify the digits presented to downstream devices.
  B. The voice gateway provides IVR functionality in a Contact Center deployment.
  C. The PSTN is responsible for delivering the inbound call to a voice gateway.
  D. The PTSN is responsible for routing the call to the agent.
  E. The voice gateway is responsible for routing the call to the agent.
  C. The PSTN is responsible for delivering the inbound call to a voice gateway.
  E. The voice gateway is responsible for routing the call to the agent.

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  Explanation/Reference:

• Question 22:

  Which variable remains available to all scripts in the system until reset?

  A. Caller Entered digits
  B. Call variable
  C. User variable
  D. Peripheral variable
  B. Call variable

• Question 23:

  Which communication protocol is being used between PG/Router and Live Data to generate report information?

  A. TCP
  B. HTTP
  C. TIP
  D. UDP
  C. TIP

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  Explanation/Reference:

• Question 24:

  What value is used for Variable REQUERY_NO ANSWER?

  A. 1
  B. 2
  C. 3
  D. 4
  C. 3

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  Explanation/Reference:

• Question 25:

  What does Precision Routing use to determine if an agent is part of its pool?

  A. Skills
  B. Attributes
  C. Expressions
  D. Teams
  B. Attributes

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  Explanation/Reference:

• Question 26:

  Which two steps are required to configure RONAfor CCE? (Choose two.)

  A. Survivability
  B. Auto-answer
  C. CCE Web Admin
  D. Scripting logic
  E. Skill target configuration
  D. Scripting logic
  E. Skill target configuration

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  Explanation/Reference:

• Question 27:

  How many clusters of Finesse will a single PG support?

  A. one
  B. two
  C. three
  D. four
  B. two

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  Explanation/Reference:

• Question 28:

  Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)

  A. ICM script
  B. Skill Targets
  C. Network VRU
  D. Call type
  E. Media routing domain
  B. Skill Targets
  E. Media routing domain

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  Explanation/Reference:

• Question 29:

  In Finesse, how are different gadgets enabled for specific team members?

  A. Ask an administrator to configure the team with a custom layout.
  B. Only the same type and configuration of gadgets are supported for all users.
  C. Ask the agent to add the gadget to his desktop after launching Finesse.
  D. Ask the supervisor to add the gadget to the agents desktop.
  A. Ask an administrator to configure the team with a custom layout.

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  Explanation/Reference:

• Question 30:

  In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

  A. Wrap-up on Incoming, set to Required
  B. Enable "Require Logout Reason"
  C. Enable "Require Idle Reason"
  D. Wrap-up on Outgoing, set to Required
  C. Enable "Require Idle Reason"

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  Explanation/Reference: