Cisco 500-442 Online Practice Questions and Exam Preparation

Cisco 500-442 Online Questions & Answers

• Question 31:

  Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

  A. the file format is mp3
  B. G711 mu-law or a-law
  C. G729
  D. the max file size is 40 MB
  E. the file format is wav
  B. G711 mu-law or a-law
  C. G729

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  Explanation/Reference:

• Question 32:

  Which microapp is used to gather information from the caller?

  A. Play Digit microapp
  B. Play Media microapp
  C. Get Digits microapp
  D. Get Speech microapp
  C. Get Digits microapp

• Question 33:

  Which two servers can be accessed from the Web Administration tool? (Choose two.)

  A. Rogger
  B. PG
  C. DCCMP
  D. CVP
  E. Finesse
  D. CVP
  E. Finesse

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  Explanation/Reference:

• Question 34:

  How can the Extension Mobility feature be described?

  A. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
  B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
  C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
  D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
  C. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.

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  Explanation/Reference:

  https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUC M_BK_C3A84B33_00_cucm-feature-configuration-guide_1052/CUCM_BK_C3A84B33_00_cucm-feature-configuration- guide_chapter_011101.html

• Question 35:

  Which server holds the .wav files on a UCCE environment?

  A. VXMLGW
  B. CVP reporting server
  C. ICM Router
  D. Media Server
  D. Media Server

• Question 36:

  In a CCE Call Flow, which step comes after the call arrives and is held on a port on the Ingress Gateway?

  A. ICM responds to the Route Request by running a Routing Script.
  B. CVP delivers a Route Request to the ICM Central Controller.
  C. CVP establishes an HTTP link with theVVB(or IOS VXML Gateway), establishing the IVR Leg of the call.
  D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.
  D. Using a configured Dial Peer, the Ingress Gateway delivers a SIP invite message to the CVP server.

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  Explanation/Reference:

• Question 37:

  Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

  A. cost
  B. productivity
  C. customer expectations
  D. customer satisfaction
  E. call abandon rate
  F. average queue time
  A. cost
  E. call abandon rate

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  Explanation/Reference:

• Question 38:

  What are the two main features of theCisco VVB? (Choose two.)

  A. allows customers to retrieve the required information through voice commands without interacting with an agent
  B. supports only one language for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  C. allows an agent to retrieve the required information through voice commands without interacting with a customer
  D. provides multilingual support for Cisco VVB server prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
  E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
  A. allows customers to retrieve the required information through voice commands without interacting with an agent
  E. provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time

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  Explanation/Reference:

• Question 39:

  What is the goal of identifying a call type?

  A. to ensure the correct Skill Target is selected
  B. to ensure the call goes to the correct MRD
  C. to ensure the contact is handled by the correct CCE Routing Script
  D. to ensure the call reaches the agent in the correct queue
  D. to ensure the call reaches the agent in the correct queue

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  Explanation/Reference:

• Question 40:

  How does CUCM function in CCE?

  A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.
  B. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.
  C. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.
  D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.
  A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.