3313 Real Exam Questions and Verified Answers

Question 1 Single choice

In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

A
Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
B
Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
C
Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
D
Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

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Correct answer: D

Question 2 Multiple choice

Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

A
AAMS Sip message logs
B
CCMS_ASM
C
CCMS_SGM_SipMessages
D
11S Access logs

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Correct answers: A, C

Question 3 Single choice

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS)

contains multiple entries for each host. You have removed the duplicate entries by manually editing the file.

What should you do next to completely resolve the issue?

A
Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
B
Reboot the CCMS server.
C
Use the windows services utility to restart the MAS Configuration manager services.
D
Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

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Correct answer: C

Question 4 Multiple choice

A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs.
On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

A
SIP Call Log ID
B
Customer Phone Number
C
CSTA/TR87 Call ID
D
SIP URI

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Correct answers: A, B, C

Question 5 Single choice

When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn).

What is the next message sent in this sequence?

A
200 ACK
B
200 Ringing
C
180 Ringing
D
180 ACK

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Correct answer: A

Question 6 Multiple choice

Avaya Aura Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network.

Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

A
Agent telephones to Communication Manager (CM)
B
Communication Manager (CM) to Contact Center
C
Session Manager (ASM) to Contact Center
D
Contact Center to Avaya Aura Media Server (AAMS)

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Correct answers: A, C, D

Explanation

https://downloads.avaya.com/css/P8/documents/100178588

Question 7 Single choice

You need to enable additional debugging information for the contact center Multimedia (CCMM) Email manager to resolve an issue.

Which step will you take to enable additional debugging information?

A
Access the application Event Log properties on the CCMM server and select the checkboxes for verbose, information, warning, Error, and Critical under event Level.
B
Run the TraceControl utility for the CCMM application, select Email and set the Event Level to Debug and change the file Size Limit and max. Files.
C
Run the Tracecontrol utility for the, application, select Email and set Level to Debug and change the file size Limit and Max. Files.
D
Run the Tracecontrol utility on the CCMM server and select the Event Level checkboxes for verbose, information, warning, Error, and critical.

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Correct answer: B

Question 8 Multiple choice

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

A
From CCMA > Contact Management, ensure that the treatment address includes the correct SIP
context for the ANMC, CONF and DIALOG services.
B
Confirm recordings have been uploaded to the CCMS.
C
From CCMA > Configuration > Media services and Routes, ensure that the treatment address includes
the correct SIP context for the ANNC, CONF and DIALOG services.
D
Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
E
Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

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Correct answers: A, C, D

Question 9 Single choice

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned".

What has caused this condition?

A
The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
B
The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
C
The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
D
The Domain User Name has already been mapped to an existing CCT agent.

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Correct answer: A

Question 10 Single choice

A Contact Center administrator requires information on Contact Center components such as skillset properties, application properties, agent properties, and CDN properties.

Which Historical Report folder (category) should be examined?

A
Contact Summary
B
Configuration
C
Agent Performance
D
Call-by-Call

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Correct answer: A