Avaya 3313 Online Practice Questions and Exam Preparation

Avaya 3313 Online Questions & Answers

• Question 1:

  When viewing the Multimedia Dashboard, the CCMM Contacts by type section displays status counts for which multimedia contact States? (Choose three.)

  A. New
  B. Abandoned
  C. Oldest
  D. Closed
  E. Waiting
  A. New
  B. Abandoned
  E. Waiting

• Question 2:

  Which Contact Center Multimedia utility is used to view multimedia contacts listed by the type of contact (e.g.Email, IM, Outbound, Web Chat, and etc.)?

  A. CCMA > Multimedia
  B. Multimedia Dashboard
  C. Multimedia Administrator
  D. CCMM Database Logging
  A. CCMA > Multimedia

• Question 3:

  Which two Avaya Aura Contact Center (AACC) Log files can be analyzed using the Avaya SIP Sleuth tool? (Choose two.)

  A. AAMS Sip message logs
  B. CCMS_ASM
  C. CCMS_SGM_SipMessages
  D. 11S Access logs
  A. AAMS Sip message logs
  C. CCMS_SGM_SipMessages

• Question 4:

  When a call is placed, a SIP Invite message is sent (for example: INVITE sip:Joe@abc_sample.corn). What is the next message sent in this sequence?

  A. 200 ACK
  B. 200 Ringing
  C. 180 Ringing
  D. 180 ACK
  A. 200 ACK

• Question 5:

  On the Avaya Aura Contact Center (AACC) server, under Apps>; Certificate Manager>; Security Configuration, the web Services Security Level is currently set to Security On. Which three applications will utilize HTTPS-secured connections for inbound and outbound network communication? (Choose three.)

  A. Agent Desktop
  B. Database Webadmin
  C. Outbound Campaign Management Tool
  D. Contact Center Multimedia (CCMM) Administration
  B. Database Webadmin
  C. Outbound Campaign Management Tool
  D. Contact Center Multimedia (CCMM) Administration

• Question 6:

  While troubleshooting routing issues in the contact center, from Historical Reporting, you access the CDN (Route Points) Statistics report. Which three contact information is provided in this report that can be used to identify issues? (Choose three.)

  A. Contacts %Abandoned
  B. Contacts Redirected
  C. Contacts Answered
  D. Contacts Offered
  D. Contacts Offered

• Question 7:

  Avaya recommends that audio played by the Avaya Aura Media server (AAMS) be encoded.

  Which three settings are the recommended settings to provide optimum performance? (Choose three.)

  A. Single channel
  B. WAV PCM files
  C. 16-bit
  D. Multiple channels
  A. Single channel
  C. 16-bit

• Question 8:

  Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

  A. SIP Redirect Server
  B. SIP Gateway
  C. Back-to-Back User Agent (B2BUA)
  D. SIP Gateway Manager
  B. SIP Gateway

• Question 9:

  The Alarm Monitor shows events that occur on the CCMS. Events displayed in the Alarm Monitor also appear in the Windows Event Viewer. The Alarm Monitor automatically starts when you log into which utility?

  A. Contact Center Manager Utility
  B. Log Archiver Utility
  C. Contact Center Server Utility
  D. Process Monitor Utility
  A. Contact Center Manager Utility

• Question 10:

  Which two virtualization environments does Avaya Aura Contact Center (AACC) support? (Choose two.)

  A. Citrix XEN Server
  B. VMware ESXi 5.x
  C. Microsoft Hyper-V
  D. VMware ESXi 4.x
  C. Microsoft Hyper-V
  D. VMware ESXi 4.x