Avaya 3313 Online Practice Questions and Exam Preparation

Avaya 3313 Online Questions & Answers

• Question 11:

  Refer to the Exhibit.

  

  In a SIP-enabled contact center deployment which protocol is used to connect the Application Enablement Service (AES) and Contact Center Manager Server (CCMS)?

  A. TCP
  B. STP
  C. H.323
  D. AML
  E. TR87/TLS
  B. STP

• Question 12:

  A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.

  When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

  A. The call is disconnected and you must refresh the Real-Time Display Report.
  B. The call is removed from the utility and from the Real Time Display Report.
  C. The call is removed from the utility but will remain on the Real-Time Display Report
  D. The call is removed from the Real-Time Display Report and the call is disconnected.
  C. The call is removed from the utility but will remain on the Real-Time Display Report

• Question 13:

  An agent is configured to handle e-mail multimedia contacts. The agent is able to receive, read, and reply to e-mails using the Avaya Aura Agent Desktop (AAAD). However, the agent cannot open attachments in inbound e-mails. What is a possible cause of this problem?

  A. The agent's web browser is not set for the correct character encoding.
  B. .NET 3.5 Service Pack 1 is not installed on the agent's computer.
  C. Internet Explorer is not set as the default browser on the agent's computer.
  D. The agent has not been granted "open E-mail Attachments" rights in Contract Center multimedia (CCMM).
  A. The agent's web browser is not set for the correct character encoding.

• Question 14:

  In an Avaya Aura Contact Center (AACC) multimedia environment with Communications Control Toolkit (CCT), which NCCT service is not used in a SIP deployment?

  A. NCCT OI Service
  B. NCCT Service
  C. NCCT SMON
  D. NCCT TAPI Connector
  E. NCCTDALS
  D. NCCT TAPI Connector

• Question 15:

  You can check the size of databases in the CCMM Data management tool. When the current size of the OFFLINE database grows to 75% of the maximum size, CCMM logs this event to log file. At what percent does CCMM stop automatically synchronizing contacts from the MULTIMEDIA database, thereby preventing you from running manual or scheduled cleanups?

  A. 80%
  B. 85%
  C. 90%
  D. 95%
  C. 90%

• Question 16:

  A technician is using the Avaya Grep tool to extract and debug Contact Center Call specific logs. On the Search tab of the Avaya Grep tool, which three Search Parameters can be used to find Call IDs? (Choose three.)

  A. SIP Call Log ID
  B. Customer Phone Number
  C. CSTA/TR87 Call ID
  D. SIP URI
  A. SIP Call Log ID
  B. Customer Phone Number
  C. CSTA/TR87 Call ID

• Question 17:

  In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

  A. CCT
  B. SIP RTP
  C. TAPI AnswerCall
  D. TR87 AnswerCall
  A. CCT

• Question 18:

  You created a user in Center Manager Administration (CCMA), but the user is not able to login as user after mapping this account. Which utility can user to verify what accounts have been created and mapped on the CCMA server?

  A. Manager Administration > User accounts
  B. CCMA > User agent
  C. CCMA > User Logins
  D. Manager Administration configuration > CCMA User Migration
  B. CCMA > User agent

• Question 19:

  The Avaya Grep SipSequence.html report is generated from a call's SIP Message, and graphically displays the call flow through endpoints and route points. Which three column headers are key headers in the SipSequence.html ladder diagram? (Choose three.)

  A. CSTA/TR87 Call ID
  B. AACC CDN
  C. Avaya Aura Media server (AAMS) addresses
  D. Customer telephone number
  A. CSTA/TR87 Call ID
  C. Avaya Aura Media server (AAMS) addresses

• Question 20:

  You have downloaded and installed the SQuirreL SQL Client. Once you launch the application, you must define a connection to the Cache database. What is the first step in creating the connection to the database?

  A. Click on Aliases
  B. Click on Connect to
  C. Click on AACC-DATABASE-CCMS
  D. Click on Startup
  A. Click on Aliases