Avaya 3313 Online Practice Questions and Exam Preparation

Avaya 3313 Online Questions & Answers

• Question 41:

  In a Voice and Multimedia Contact Server with an Avaya Aura Media Server (AAMS) co-resident installation, how are license keys provided to the AAMS?

  A. When the AAMS is configured as a Media Server in CCMA, Contact Center License Manager pushes the license keys to the AAMS.
  B. When the AAMS is configured as a Media Server in CCMA, Contact Center Server pushes the license keys to the AAMS.
  C. Contact Center Manager Administration (CCMA) supplies license keys as required.
  D. WebLM is configured on the AAMS to provide the required license keys.
  C. Contact Center Manager Administration (CCMA) supplies license keys as required.

• Question 42:

  In Avaya Aura Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

  A. Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and create auto-responses based on the most frequently-occurring e-mail contact topics in the report.
  B. Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
  C. Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
  D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.
  D. Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

• Question 43:

  Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS.

  To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

  A. rtrtrace
  B. mCast.exe
  C. icertdtrace
  D. mRcv.exe
  D. mRcv.exe

• Question 44:

  You are experiencing issues with voice treatments being played to callers. You believe there may be a problem with the co-resident Avaya Aura Server (AAMS). Where would you go to find AAMS related errors?

  A. Alarm Viewer in the AAMS server utility
  B. Windows Application Event Log on the AAMS
  C. Alarms page in the system status section of the AAMS Element Manager
  D. Event logs located in D:\Avaya\Logs\MAS on the AAMS
  C. Alarms page in the system status section of the AAMS Element Manager

• Question 45:

  The Server Control and Monitor Utility (SCMU) is one of the AACC Core Common Components. Which three functions can be performed from the SCMU? (Choose three.)

  A. Start or Stop High Availability (HA) System
  B. Display status of component services
  C. Shutdown or Start up Contact Center
  D. Enable/Disable High Availability (HA) Switchover
  B. Display status of component services

• Question 46:

  The Avaya SIP Sleuth tool is used for viewing, analyzing, filtering and querying SIP message logs. Which two logs does Avaya SIP Sleuth support? (Choose two.)

  A. AAMS SIP message logs
  B. Network SIP message logs
  C. CCMS_ASM message logs
  D. CCMS SIP message logs
  A. AAMS SIP message logs
  D. CCMS SIP message logs

• Question 47:

  On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

  A. F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
  B. D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
  C. C:\Avaya\Logs\CCMS\SipMessages0.log
  D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log
  D. D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

• Question 48:

  A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display.

  When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

  A. The call is disconnected and you must refresh the real-time Display Report.
  B. The call is remove from the utility and from the real -time Display report.
  C. The call is removed from the utility but will remain on the Real-Time Display Report.
  D. The call is removed from the Real-Time Display Report and the call is disconnected.
  A. The call is disconnected and you must refresh the real-time Display Report.

• Question 49:

  The SIP CTI link between a SIP-enabled Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication. Which three objectives does secure communication commonly aim to achieve? (Choose three.)

  A. Authorization
  B. Public Key
  C. Confidentiality
  D. Integrity
  E. Private Key
  A. Authorization
  C. Confidentiality
  D. Integrity

• Question 50:

  The Avaya Aura Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing. Which three pieces of information is included in the logs? (Choose three.)

  A. Severity
  B. Event Session
  C. Event ID
  D. Event Class
  B. Event Session
  C. Event ID
  D. Event Class